Category/Area of Expertise: IT & Technology
Job Requisition: 501921
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Service Delivery-Store Technology (5145474)
Primary Purpose:
The Senior Manager, Executive Support is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the C-Suite and executive stakeholders across Ahold Delhaize USA locations. This role combines direct support for the CEOs office with direction for a team of executive support technicians at all key company locations, ensuring seamless technology experiences for executive-level customers. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment.
In addition, this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and partner technology teams to develop and deliver services that effectively address the needs of the AD USA executive community. The manager will lead a team of highly skilled support professionals, setting high standards for responsiveness, professionalism, and problem-solving. They will also oversee staff development through continuous initiatives, regular metrics assessment, and the adoption of ITIL best practices and team development strategies designed to enhance efficiency, communication, and the overall customer experience.
This role requires flexibility to handle executive support needs that may arise outside of traditional business hours and may require travel. It will be based in our office in Salisbury, NC with up to 5 days onsite each week.
Applicants must be currently authoriz
