SummaryThe Senior Manager, IT Applications leads the strategy, development, integration, and support of enterprise applications to meet business objectives, security standards, and reliability goals. This role manages a mixed team of IT Business Analysts and Developers, governs a portfolio of ERP/CRM/HCM/SCM and related systems, and partners with business leaders to deliver scalable, secure, and cost-effective solutions. The leader owns application lifecycle management, vendor/contract oversight, performance and uptime, and budget planning for both operating and capital expenditures.
What You'll Do- Responsibilities Application Strategy and Portfolio Management: Own the enterprise applications roadmap aligned to business strategy and value realization. Govern the full application lifecycle: selection, design, build/configure, test, release, operate, enhance, and retire. Drive integration strategy across ERP/CRM/HCM/SCM/WMS/MES and SaaS platforms using APIs, iPaaS/ESB, and ETL. Standardize SDLC practices, DevOps/CI-CD, environment management, and release/change controls.
- EDI and Integration: Lead EDI strategy, standards, and operations (e.g.,X12, EDIFACT; AS2/SFTP/OFTP2). Oversee trading partner onboarding, mapping, testing, acknowledgments, and monitoring to achieve high first pass success. Manage EDI platforms/brokers (e.g., IBM Sterling, BizTalk, MuleSoft, Boomi) and integration reliability at scale. Partner with business leaders to prioritize demand, shape solutions, and measure outcomes/ROI. Manage SaaS and software vendors: evaluations, SOWs, renewals, licensing, and performance against SLAs. Own application budgets (OpEx/CapEx), forecasts, TCO, and cost optimization; support business cases and capital planning.
- Performance, Reliability, and Security: Define and monitor SLAs/SLOs for uptime, response, and resolution; reduce incident recurrence and MTTR. Implement observability/APM, capacity planning, patching, backup/restore, and DR/BCP testing. Ensure secure development and operations (secure coding, vulnerability management, access controls, data privacy).
- Stakeholder, Vendor, and Financial Management: Partner with business leaders to prioritize demand, shape solutions, and measure outcomes/ROI. Manage SaaS and software vendors: evaluations, SOWs ,renewals, licensing, and performance against SLAs. Own application budgets (OpEx/CapEx), forecasts, TCO, and cost optimization; support business cases and capital planning.
- Compliance, Governance, and Quality: Ensure adherence to IT policies, data governance, and relevant regulations (e.g., SOX ITGC, GDPR/CCPA,PCI/HIPAA as applicable). Maintain documentation, standards, and audit readiness; remediate findings promptly. Lead continuous improvement initiatives (Lean/Agile), root cause analysis, and service improvement plans.
- Lead and mentor IT Business Analysts and EDI Developers; set goals, coach performance, and develop career paths. Oversee requirements elicitation, process mapping, backlog management, UAT, and change management/adoption. Coordinate project/program deliverables, dependencies, and resources across internal teams and vendors. Foster a culture of accountability, inclusivity, and continuous improvement.
What You'll Need- Bachelors Degree in IT, Engineering, Business, or related field required.
- 8+ years in enterprise applications, integration, or software delivery, including 3-5+ years managing teams.
- Hands-on experience with ERP/CRM/HCM/SCM or similar enterprise platforms and integrations.
- Proven leadership of IT Business Analysis practices and EDI operations (standards, mapping, trading partner management).
- EDI/integration platform certifications (e.g., Boomi, MuleSoft, IBM Sterling, BizTalk) are a plus. Security certifications (e.g., CISSP, CISM) are a plus.
