We're looking for a Sr. Manager, Internal Employee Communications to lead internal, employee-facing communications for our growing organization. You'll partner closely with HR, Operations, Brand, and executive stakeholders - as well as our Field Director of Operations and Communications, who owns studio-facing communications and execution - to make sure every employee understands what's happening across the business and why it matters to them.
This role is ideal for a communicator who knows how to translate strategy into clear, motivating messages, and who understands the mechanics of activation: getting the right message to the right audience, through the right channel, at the right time - not just writing and sending.
This is a newly created role, and you'll be building the internal employee communications function. You'll operate as a team of one, serving as both strategist and hands-on executor, with the opportunity to shape what our broader communications capability looks like as the company grows.
What you'll do:- Own the internal communications strategy and calendar, ensuring consistent, timely, and clear messaging across the company
- Partner with HR, Operations, and business leaders to translate organizational priorities, changes, and initiatives into employee-ready communications
- Draft and manage executive communications, including leadership messages, town halls, and other employee forums
- Build and maintain enterprise-wide communication channels and cadences, partnering with the Director of Operations and Communications to ensure alignment when messages need to reach studio teams
- Develop change management communications to support new initiatives, policy updates, and organizational changes
- Measure the effectiveness of internal communications (improvement in eNPS, open rates, engagement, feedback) and iterate based on data
- Act as a trusted advisor to stakeholders across the business, helping them think through how and when to communicate, not just what
- In partnership with our Brand Team, manage internal crisis and/or sensitive communications with sound judgment and discretion
- Use internal communications as a tool to reinforce culture and values - celebrating wins, milestones, and the stories that make our mission tangible, not just relaying operational updates
- Partner with HR and leadership to strengthen our employee experience and engagement through communications - helping employees feel connected to the business and to each other, especially across a distributed workforce
- Ensure brand voice and tone consistency across all internal messaging, partnering with Brand to keep internal messaging aligned with external brand positioning
- Define and evolve a distinct voice for employee communications - one that feels authentic to our culture and resonates across the organization, rather than defaulting to generic corporate-speak
What you'll bring:- 5-8 years of experience in internal/employee communications, corporate communications, or a related field
- Proven experience partnering with HR and senior leaders on organizational communications
- Strong writing and editing skills, with the ability to adapt tone for different audiences across a corporate and field-based organization
- Experience building and executing communication plans across multiple channels, and partnering effectively with adjacent communications functions (e.g., field/frontline comms) to keep messaging aligned
- Comfort working in a fast-paced, multi-location or distributed business (retail, fitness, hospitality, or similar preferred)
- A genuine point of view on culture and employee experience - you see communications as a way to build connection and belonging, not just deliver information
- Strong project management skills and ability to manage multiple priorities simultaneously
- Sound judgment handling sensitive or confidential information
- Bachelor's degree in Communications, Journalism, Marketing, or related field (or equivalent experience)
Compensation & Benefits:- Competitive salary range of $118,000 though $134,000 per year, based on experience
- Bonus eligibility based on performance
- Monthly cell phone stipend
- 401(k) with employer match
- Medical, dental, and vision insurance
- Paid parental leave and parental pay benefits
- Free telehealth services
- Employee Assistance Program (EAP)
- Pre-tax commuter benefits
- Flexible PTO
- Free drop-in classes at [solidcore]
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