Summary

The Manager - High & Heavy (HoT) will contribute to expanding the company's freight forwarding services by identifying business opportunities, managing customer relationships, and driving revenue growth. The ideal candidate will have a deep understanding of supply chain management, logistics and freight forwarding needed to further expand the company's market presence.

Additionally, as this role serves as a middle management position within the company, the candidate must motivate and lead team members while setting goals aligned with the company`s strategic direction.

The Manager should also have a strong understanding of the company`s internal systems and continuously manage financial settlements and performance tracking.

Responsibilities

Sales and Revenue Support

• Assist in identifying new business opportunities in freight forwarding, including air and ocean freight, drayage, and over-the-road trucking services
• In line with the specific characteristics of the High & Heavy market, proceed with obtaining the necessary licenses required for sales execution.
• Support senior business development managers in meeting sales targets by actively engaging in client meetings, negotiations, and proposal writing
• Monitor and track sales performance data, helping to prepare reports and insights for senior management
• As team members are located in both the Western and Eastern regions, additional working hours may be required at times to ensure prompt decision-making and efficient task coordination despite time zone differences.
• Develop and distribute SOPs (Standard Operating Procedures) by cargo type to institutionalize knowledge and enhance internal capabilities
• Drive ocean freight-related business development initiatives and oversee end-to-end logistics solutions, from commercial development through operational execution.
• Support strategic business initiatives beyond the High & Heavy sector, including bulk cargo, containerized freight, project logistics, and other revenue-generating opportunities, as required to support the growth objectives of GLOVIS America.

Client Relationship Management

• Maintain relationships with existing clients, ensuring regular communication and providing assistance with their logistics and transportation needs
• Support senior team members in resolving client issues and maintaining high customer satisfaction
• Improve customer satisfaction by assigning personnel to be stationed long-term at project sites when necessary

Market Research and Analysis

• Conduct research on market trends, competitor activities, and customer needs to assist in identifying potential business opportunities

Expand the pool of execution partners

• Identify and secure execution partners tailored to each client`s business characteristics to provide customized services.
• Pre-arrange and secure equipment providers required for High & Heavy cargo operations.
• Possess the necessary language skills to enable direct communication with drivers and EPC contractors

Lead High & Heavy (H&H) Bid Management

• Lead and coordinate the entire bidding process for High & Heavy logistics opportunities, including project cargo, heavy haul, and specialized transportation services.
• Develop competitive pricing strategies, review customer requirements, and prepare commercial proposals in collaboration with internal and external stakeholders.
• Analyze bid opportunities, risks, and profitability to support business growth and long-term customer relationships.
• Coordinate with carriers, equipment providers, and execution partners to secure competitive solutions and ensure successful bid submissions.
• Support contract negotiations and project handover processes following bid awards.
• Develop and present commercial and operational reports related to bid opportunities, pricing strategy, and project feasibility.
• Analyze transportation costs, equipment requirements, route constraints, and project risks to support accurate quotation development.

Additional Responsibilities

Strategic Alignment with Headquarters

• Collaborate closely with Korean Headquarters to understand and execute the global business strategy at the local level
• Provide regular updates and reports on market trends, customer needs, and business performance to ensure alignment with corporate objectives
• Act as the liaison between the local branch and headquarters, facilitating smooth communication and strategy implementation

Reporting and Documentation

• Maintain accurate records of sales activities, client interactions, and business development progress
• Assist in preparing sales reports, forecasts, and performance summaries for senior management

Collaboration with Operations and Finance

• Work closely with the operations and finance teams to ensure that services are delivered efficiently and that financial goals are met
• Coordinate with operations to manage freight shipments, resolve logistical challenges, and meet client expectations

Manage the H&H team

• As a team leader, striving to support and guide team members, create an environment where they can stay focused on their work.

Organizational Development & H&H Capability Building

• Continuously support the development of organizational capabilities required to grow and sustain the High & Heavy (H&H) business by leveraging GLOVIS America's overall systems, resources, and operational infrastructure.

Compensation Range

$118,000 - $134,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent organization and document-management skills.
• Strong attention to detail and data-entry accuracy.
• Proficient computer skills and Microsoft Office experience.
• Clear written and verbal communication skills.
• Customer service and basic problem-solving ability.
• Knowledge of customs brokerage or logistics operations.

Education & Experience

Required Qualifications

• H.S. Diploma/G.E.D.

• Minimum 5 years of Administrative Support, Customer Service, Logistics, Brokerage experience

Preferred Qualifications

• Bachelor's Degree

• 6-9 years of Administrative Support, Customer Service, Logistics, Brokerage experience

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Office will be relocating to Atlanta, GA (Buckhead area) in early fall.