NIKE, Inc

Senior Manager, Global Finance Operations - O2C - Cash, Collections & Dispute Management

NIKE, Inc$120K — $150K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in Finance Operations with a focus on Order-to-Cash processes
  • Proven track record in managing accounts receivable portfolios and collections strategies
  • Experience with global shared services or outsourced delivery (BPO/MSP) models
  • Deep knowledge of complete Invoice-to-Cash services, including billing and customer account management
  • Strong analytical capabilities to drive data-based decision making and resolve discrepancies
  • Demonstrated ability to implement process improvements and automation initiatives
  • Bachelor's degree in Finance, Accounting, or related field, with acceptance of equivalent experience.

Responsibilities

  • Oversee global cash application processes for timely and accurate customer payment posting
  • Lead collections strategy, focusing on prioritization and outreach for outstanding accounts
  • Manage end-to-end dispute resolution, aiming for quick resolutions and root-cause analysis
  • Reduce unapplied cash through enhanced matching, automation, and disciplined processes
  • Improve working capital metrics like Days Sales Outstanding (DSO) and cash application accuracy
  • Ensure customer account reconciliations are precise, including variance resolution
  • Collaborate with Sales and Finance teams to address disputes affecting collections

Benefits

  • Potential for career growth and advancement within Nike's global operations
  • Access to Nike's employee wellness and engagement programs
  • Participation in a dynamic work environment centered on innovation and improvement
  • Engagement with cutting-edge technology in finance operations
  • Opportunities for collaboration across cross-functional teams globally
Full Job Description
We are looking for a results-driven leader to manage end-to-end cash application, collections, and dispute resolution processes within Nike's Order-to-Cash (O2C) operations. This role is accountable for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets. The ideal candidate brings strong expertise across cash management, collections strategy, and dispute resolution, combined with a continuous improvement mindset and a strong orientation toward data, automation, and operational excellence. Based at Nike's World Headquarters (PHK - Beaverton), this leader will operate as a key bridge between global strategy and execution, ensuring delivery excellence through close partnership with MSP/BPO teams and cross-functional stakeholders. WHAT YOU WILL WORK ON • Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments • Lead collections strategy and execution, including prioritization, outreach approach, and aging management • Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination • Reduce unapplied and unidentified cash through improved matching, automation, and process discipline • Improve key working capital metrics including DSO, past due balances, and cash application accuracy • Ensure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolution • Partner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experience • Drive adherence to global O2C process standards, controls, and governance frameworks • Lead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance tracking • Identify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effort • Support month-end and quarter-end close activities related to AR, cash posting, and reserve considerations • Provide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks WHO YOU WILL WORK WITH You will report to the Director, Global Finance Operations - O2C Delivery and work closely with: • O2C leadership across cash, collections, and dispute management • Global Process Owner (GPO) - O2C • Sales and Marketplace Finance leaders • Controlling and Corporate Finance teams • Technology teams supporting SAP, FSCM, and O2C platforms • MSP/BPO leadership and delivery teams supporting global AR operations • Cross-functional partners across geographies to drive end-to-end customer and cash outcomes • Technology partners supporting SAP, O2C platforms, and automation solutions • MSP/BPO leadership teams delivering global operations • Cross-functional business stakeholders to drive end-to-end process excellence and customer outcomes WHAT YOU BRING • 8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute management • Proven experience managing AR portfolios, collections strategies, and dispute resolution processes at scale • Experience working with global shared services or outsourced delivery (BPO/MSP) models • Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management • Strong business acumen with focus on working capital optimization and cash flow improvement • Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools • Strong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisions • Experience driving process improvements, automation, and operational efficiency initiatives • Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills • Bachelor's degree in Finance, Accounting, or related field. Will accept any suitable combination of education, experience or training.

About NIKE, Inc

Nike is a sporting goods company that designs, develops, and markets footwear, apparel, equipment, and accessory products. The company offers various categories of shoes including running, training, basketball, soccer, sport-inspired urban shoes, and kids' shoes. It also provides shoes for aquatic activities, baseball, football, cheerleading, golf, lacrosse, outdoor activities, skateboarding, tennis, volleyball, walking, wrestling, and various athletic and recreational uses. In addition, the company offers sports-inspired lifestyle apparel, athletic bags, and accessory items. Further, it provides a line of performance equipment including bags, socks, sports balls, eyewear, timepieces, electronic devices, bats, gloves, protective equipment, golf clubs, and various equipment designed for sports activities under the NIKE brand name, as well as markets apparel with licensed college and professional team and league logos. Additionally, it offers licenses to produce and sell NIKE brand swimwear, children's apparel, training equipment, eyewear, electronic devices, and golf accessories. The company also markets its products under the brand names of Converse, Chuck Taylor, All Star, One Star, Umbro, Jack Purcell, Cole Haan, Bragano, and Hurley. It sells its products to retail accounts through stores, independent distributors, and licensees, as well as through its Website, nikestore.com. As of May 31, 2009, Nike, Inc. operated 338 retail stores in the United States and 336 retail stores internationally. The company was founded in 1964 and is headquartered in Beaverton, Oregon.

Nike Careers

Join the dynamic world of Nike, Inc., a global leader in sports apparel and innovation, where your career can flourish in an environment that fosters diversity, leadership, and growth. At Nike, we believe in bringing out the best in our team members through continuous professional development and a culture that celebrates creativity and innovation. Work You’ll Do Become a part of Nike’s mission to inspire and innovate towards a better world. Engage in work that intersects with cutting-edge technology, market-leading strategies, and sustainable practices that define the future of the sports industry. Lead with us at the forefront of the global marketplace, where your skills in leadership, teamwork, and innovation can shine. Nike offers a unique position in the industry, combining deep industry expertise with a relentless pursuit of excellence. Collaborate with a diverse team of professionals who are pioneers in their fields. Nike, Inc. employs over 75,000 passionate and talented individuals worldwide, all dedicated to moving the world of sports forward. Introducing Nike’s Professional Growth and Development Opportunities We are committed to fostering an inclusive environment where every team member can succeed. Nike offers a variety of job opportunities, from in-store retail positions to corporate roles in design, marketing, and technology. Do Innovative Work Join us and contribute to our mission of bringing inspiration and innovation to every athlete* in the world. (*If you have a body, you are an athlete.) Deliver targeted solutions and drive innovation through your unique perspective and skills. At Nike, Inc., your work directly contributes to our global impact. Be Part of a Great Team Engage in meaningful work that connects with consumers and impacts millions worldwide. Our team benefits from unparalleled capabilities, a commitment to diversity training, and a culture that encourages professional growth and networking. Future-Proof Your Career Advance your career with Nike’s comprehensive benefits and support systems. We provide extensive training, development programs, and leadership courses to help you reach your full potential. Explore Discover how Nike is leading in sustainable innovation and pushing the boundaries of what’s possible in the sports industry. The Nike Employment Experience Our combined efforts in innovation, culture, and leadership make Nike, Inc. not just a place to work, but a place to grow a rewarding career. Clients and employees alike look to Nike for new strategies and impactful solutions in a rapidly evolving industry. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for curious, driven, creative, and solution-oriented team players. SEARCH NIKE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Nike, Inc.
Learn more about NIKE, Inc
Size
73,300 employees
Market Cap
$184.6 billion
Industry
Net Income
$2.8 billion
Founded
1964
5 Year Trend
+6.3%
Revenue
$38.2 billion
NASDAQ

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