Genworth Financial, Inc

Senior Manager, Datacenter - Server Ops

Genworth Financial, Inc • $120K — $187K *
Lynchburg, VA 24502In-Person
Information Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field with 12+ years in IT infrastructure roles.
  • 5+ years of management experience in large-scale datacenter or cloud operations.
  • Deep technical understanding of server infrastructure, virtualization, and enterprise operating systems.
  • Experience in budget planning, cost management, and vendor management for IT infrastructure.
  • Strong leadership skills with a history of managing technical teams in high-pressure environments.

Responsibilities

  • Oversee multi-site datacenter operations for optimal performance and availability.
  • Develop operational procedures for server and virtualization platforms and maintain infrastructure health.
  • Enforce security controls and compliance with industry regulations across data center operations.
  • Lead vendor selection and manage partnerships for hardware and software procurement.
  • Manage budgets, optimize costs, and drive financial transparency for datacenter services.
  • Shape hosting strategy and advise on modernization efforts within the organization.
  • Lead and mentor a diverse team, fostering collaboration and continuous improvement.

Benefits

  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Generous Paid Time Off including 12 Holidays and Paid Family Leave
  • Tuition Reimbursement and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Programs
  • Disability, Life, and Long Term Care Insurance
Full Job Description
POSITION TITLE

Senior Manager, Datacenter - Server Ops

This role is not eligible for Sponsorship.

POSITION LOCATION

Richmond or Lynchburg VA

*A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

Drive the end-to-end management of multi-site datacenter server hosting

infrastructure (both physical and virtual) while Genworth is pursuing a rapidly developing modernization strategy. This leader ensures high availability, performance, and security of enterprise systems while spearheading our next generation of service delivery with a strong understanding of datacenter management, financial stewardship, and team leadership. The role balances strategic planning with hands-on oversight of operations across datacenter facilities and operations teams, aligning technology services with business needs.

What you will be doing
  • Datacenter Operations: Oversee multi-site datacenter operations to ensure optimal performance, capacity, and 24/7 availability of critical physical and virtual server environments. Integrate and manage blending hosting solutions to meet scalability, resiliency, and flexibility goals in line with our enterprise strategy.
  • Service Delivery & Reliability: Develop and enforce operational procedures and best practices for server and virtualization platforms through a combination of system administrators and support staff, and automations. Monitor infrastructure health, maintain environmental conditions (power, cooling, etc.) in physical facilities, and implement capacity planning to prevent downtime and protect hardware. Ensure disaster recovery (DR) capabilities, backup processes, and business continuity plans are in place and regularly tested for all sites.
  • Security & Compliance: Enforce rigorous security controls and compliance with internal policies and industry regulations (e.g. SOC, ISO, NIST) across data center operations. Proactively manage risk by keeping infrastructure updated (patch management, vulnerability remediation) and aligning with enterprise IT governance and audit standards.
  • Vendor & Contract Management: Lead vendor selection, contracts, and relationships for hardware, software and select datacenter managed services. Team up with site director in negotiations and ensure external partners meet performance and cost expectations. Assist full-time employees in overseeing and managing 3rd party managed service engagements and contractors.
  • Financial Management (Budgets & FinOps): Manage budgets and 1 cost center cost center. including capacity forecasting, cost optimization, and financial reporting for data center and cloud services. Drive FinOps practices, instituting chargeback/show back models and cost transparency for resource usage to our internal customers. Identify opportunities for cost savings and ensure ROI on infrastructure investments.
  • Strategic Planning & Modernization: Shape the long-term hosting strategy, advising on modernization efforts (cloud migrations, colocation, platform upgrades). Collaborate with senior IT leadership and other teams on technology roadmaps (cloud adoption, automation, edge computing) to future-proof infrastructure while reducing enterprise risk.
  • People Leadership & Team Development: Lead and mentor a distributed team, potentially including subordinate managers and professionals. Set clear objectives, provide coaching, and foster a culture of excellence, collaboration, and continuous improvement. Ensure cross-training and development of staff to build organizational capability and operational resilience. Champion diversity, inclusion, and a high-performance team culture aligned with organizational values.


What you bring
  • Education & Experience: Bachelor's degree in information technology, Computer Science, or 12+ years in IT infrastructure roles, with at least 5+ years in management of large-scale datacenter or cloud infrastructure operations. Demonstrated success overseeing multi-site datacenter operations.
  • Technical Expertise: Deep understanding of physical and virtual server infrastructure, enterprise operating systems (Windows, RHEL (Linux)), connecting to an enterprise storage network (SAN), networking connectivity, and virtualization (VMware, Cisco UCS) in high-availability environments. Strong knowledge of disaster recovery, backup, and business continuity practices. Familiarity with IT security and compliance frameworks (e.g. NIST, PCI, SOX) and data protection standards in infrastructure services.
  • Financial & Vendor Management: Hands-on experience in budget planning and cost management for IT infrastructure, including forecasting and optimizing spending. Track record of managing vendor/partner contracts (e.g. co-lo facilities, hardware/software suppliers,) and holding them accountable to SLAs and performance targets. Experience working directly with providers or through a value-added reseller (VAR)
  • Leadership Skills: Strong leadership and team management abilities with experience leading technical teams (including managers-of-managers) in a fast-paced, mission-critical environment. Excellent communication and stakeholder management skills; able to convey complex technical issues to non-technical audiences and influence strategic decisions. Adept at decision-making, coaching talent, and driving cross-functional collaboration. Ability to manage and coordinate technical SMEs for core platforms and hands-and-feet teams. Support a shared responsibility model with other leaders maintaining other aspects of the datacenter.


Preferred Experience & Certifications:
  • Master's degree in a relevant field (MBA or IT Management) is a plus.
  • Professional certifications such as ITIL, SAFE, PMP, TBM Practitioner are highly desirable.
  • Demonstratable experience with data center consolidations, migrations (site to site, physical to virtual(P2V), hyperconvergence), or large deployment administration is advantageous.
  • Prior proven success in implementing automation/orchestration tools (IaC, CI/CD) and IT service management processes to improve efficiency.


Core Competencies & Leadership Attributes:
  • Strategic Vision & Innovation: Ability to define and execute datacenter modernization and migration strategies that align with business objectives, ensuring the organization's infrastructure is scalable, resilient, and future-ready.
  • Operational Excellence: Strong problem-solving and analytical skills with a continuous improvement mindset. Committed to high standards of service reliability, performance optimization, and risk management across all infrastructure operations.
  • Influential Leadership: Empathetic and decisive leader who mentors teams, fosters collaboration, and drives accountability. Excellent communication, able to partner with senior executives, cross-functional teams, and external providers to achieve common goals.


ADDITIONAL INFORMATION

National Range: $120,900 - $187,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

Employee Benefits & Well-Being

Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

About Genworth Financial, Inc

Genworth Financial, Inc. (NYSE: GNW) is a Fortune 500 insurance holding company dedicated to helping people secure their financial lives, families, and futures. Genworth has leadership positions in offerings that assist consumers in protecting themselves, investing for the future, and planning for retirement. In addition, the company is a global leader in managing mortgage default risk. Genworth’s Global Mortgage Insurance Division works with lender partners, regulators, and policy leaders to help more people responsibly achieve and maintain the dream of homeownership. In doing so, it promotes stronger and more sustainable communities around the world. By combining its global experience in mortgage guarantees with technology and service leadership, Genworth delivers innovation to the housing marketplace.

Genworth Financial, Inc Careers

Join the dynamic team at Genworth Financial, Inc, a leader in financial security and insurance services. With a commitment to innovation, leadership, and professional excellence, Genworth offers unparalleled job opportunities that empower you to influence the future of finance.

Work You’ll Do

At Genworth Financial, Inc, you will be part of a culture that thrives on diversity, growth, and continuous learning. As a member of our team, you will help develop solutions that secure the financial lives of millions of people. Our company is at the forefront of combining financial expertise with innovative technology to deliver exceptional service and value to our customers.

Innovate and Lead

Embrace the opportunity to lead in the financial services industry with Genworth. Our leadership is always looking ahead to harness innovative strategies that enhance our competitive edge. You will work alongside top professionals to foster innovation that drives our company forward.

Career Growth and Development

Genworth Financial, Inc is deeply invested in the professional growth and development of its employees. Whether through leadership programs, diversity training, or professional networking opportunities, we ensure that our team members are equipped to rise to new challenges and expand their skills. Our robust internal training programs are designed to support your career aspirations.

Join Our Team

Explore the wide range of job opportunities at Genworth Financial, Inc—from entry-level positions to executive roles. We offer a variety of career paths in areas such as finance, risk management, customer service, and technology. Each position at Genworth is a stepping-stone to further success, whether you are just starting out or are a seasoned professional.

Internship Programs

Kickstart your career with a Genworth internship. Our internships provide invaluable workplace experience and a chance to see what it’s like to work in a global financial services company. Interns at Genworth gain hands-on experience, working on projects that matter, and learning from leaders in the industry.

Benefits and Perks

Genworth Financial, Inc values the well-being of its employees. We offer competitive benefits packages that promote health, well-being, and financial security. Our benefits are designed to support you at different stages of your life and career.

Hiring Process

Our hiring process is designed to identify and recruit the best talent. From the initial resume submission to the final interview, each step allows us to understand your skills and potential fit within our team. We value transparency and communication, ensuring that candidates have a clear understanding of our expectations and the opportunities we offer.

Stay Connected

Search open positions that match your skills and interests on our Careers page. We look for passionate, curious, creative, and solution-driven team players. Join Genworth Financial, Inc and be part of a company that values innovation, leadership, and a diverse and inclusive workplace.

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Learn more about Genworth Financial, Inc
Size
2,500 employees
Market Cap
$2.5 billion
Industry
Finance & Insurance
Net Income
$178 million
Founded
2004
5 Year Trend
-1.4%
Revenue
$8.6 billion
NASDAQ
GNW
* Ladders Estimates

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