We are seeking an experienced cybersecurity leader to lead our Privileged Access Management (PAM) Operations team. This role is responsible for the delivery, stability and ongoing effectiveness of privileged access services, ensuring they meet the organization’s requirements for security, availability, performance and control.
As Senior Manager, you will lead a team of cybersecurity professionals responsible for the day-to-day operation and administration of our PAM environment. You will set priorities, manage service performance, address operational and technical challenges, and work closely with teams across Cybersecurity, Technology, Risk and Audit.
This is an opportunity for an experienced PAM or Identity and Access Management leader who combines strong technical understanding with people leadership and operational management skills.
What You’ll Do
- Lead and develop the team responsible for Privileged Access Management operations and administration.
- Oversee the day-to-day delivery, stability, performance and security of PAM services.
- Manage key PAM activities including privileged account onboarding, credential management, password rotation, access controls, session management and access reviews.
- Establish operational priorities and ensure the team delivers against service, security, quality and timeliness expectations.
- Identify and resolve complex technical and operational issues, considering their broader impact across Cybersecurity and Technology.
- Partner with PAM engineering, architecture and other technology teams to support enhancements and the ongoing evolution of PAM capabilities.
- Drive automation, standardization and continuous improvement across PAM processes and services.
- Monitor service levels, operational metrics, control performance, incidents and remediation activities.
- Ensure PAM services operate in accordance with cybersecurity policies, security standards, regulatory requirements and internal controls.
- Support audit, risk assessment, control testing and remediation activities.
- Lead the response to PAM-related incidents, service disruptions and operational escalations.
- Build strong relationships across Cybersecurity, Technology, Risk, Audit and the wider business.
- Manage and develop team members through coaching, performance management, career development and effective resource planning.
- Communicate operational performance, risks, issues and priorities to senior leadership.
What We’re Looking For
- Strong experience within Privileged Access Management, Identity and Access Management, cybersecurity operations or a related security discipline.
- Experience leading technical or cybersecurity teams and delivering results through others.
- Strong understanding of PAM concepts including privileged account lifecycle management, credential vaulting, password rotation, session management and privileged access controls.
- Experience with enterprise PAM platforms such as CyberArk, BeyondTrust, Delinea or similar technologies.
- Good understanding of enterprise technology environments including Windows, Linux/Unix, Active Directory, cloud platforms, databases and applications.
- Experience managing security services within a large, complex enterprise environment.
- Strong knowledge of cybersecurity controls, risk management and operational security practices.
- Experience managing incidents, operational risks, service performance and remediation activities.
- Strong communication and stakeholder management skills, with the ability to influence technical and non-technical partners.
- Ability to balance operational delivery, risk management, team development and longer-term service improvement.
- Experience within financial services or another highly regulated industry is preferred.
Required Qualifications
- 8+ years of experience in IAM, PAM, Cybersecurity, or related technology disciplines.
- 3+ years leading technical support, security engineering, PAM, or IAM Operations teams.
- Strong working knowledge of CyberArk PAM and privileged access management concepts.
- Experience supporting business-critical production security platforms.
- Knowledge of credential vaulting, password rotation, session management, least privilege, endpoint privilege management, and privileged account discovery.
- Strong experience with incident, problem, change, and service management.
- Experience supporting security controls, audits, risk management, and remediation.
- Strong leadership, stakeholder management, communication, and problem-solving skills.
Preferred Qualifications
- Experience with CyberArk Privilege Cloud, CyberArk EPM, and EPM for Servers.
- Experience with ServiceNow, operational monitoring, dashboards, APIs, and automation.
- Familiarity with Microsoft Entra ID, Okta, AI agents, and AI-enabled security operations.
- Experience working in financial services or another highly regulated environment.
- CyberArk certifications, CISSP, CISM, or ITIL certification preferred.
Salary Range:
$130,530 - 221,920 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
