Job Title: Senior Manager, Corporate, Pharmacy & Network Infrastructure
Location: Mississauga, ON
Employment Type: Full-time
Reason for Vacancy: Replacement
Work Arrangement: Hybrid
Department Name: Technology Services
Pay Type: Salaried
Pay Range: $125,000 to $135,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
Job Summary:
We are seeking a strategic and people-focused Senior Manager, Corporate, Pharmacy & Network Infrastructure to lead a critical Technology Services function supporting enterprise infrastructure across networking, Wintel, virtualization, storage, backup, datacentre, and operational services.
Reporting to the Director, Infrastructure Engineering, you will be responsible for ensuring the security, availability, reliability, compliance, and operational excellence of infrastructure services supporting corporate, pharmacy, and network environments. You will partner closely with business, technology, and security leaders to align infrastructure operations and lifecycle initiatives with organizational priorities. This role offers the opportunity to lead high-performing teams, manage complex technology environments, and drive continuous improvement in a highly regulated industry.
Key Responsibilities:
- Lead enterprise infrastructure operations across network, server, virtualization, storage, backup, and datacentre technologies within a hybrid environment.
- Ensure infrastructure services meet business requirements for security, resilience, availability, scalability, and regulatory compliance.
- Establish and monitor operational performance metrics, including service health, availability, patch compliance, incident trends, capacity utilization, and technology lifecycle management.
- Provide leadership for incident, problem, change, and operational risk management activities, including oversight of major technical incidents.
- Develop and manage operating budgets, resource plans, and workforce strategies to support business objectives.
- Translate technical risks, service performance, and operational insights into actionable recommendations and executive-level communications.
- Lead vendor relationships and service providers while ensuring accountability, performance, and value delivery.
- Coach, develop, and inspire technical teams through effective performance management, prioritization, and leadership.
- Build strong partnerships across business and technology teams to drive collaboration and operational excellence.
- Champion a customer-focused culture that continuously improves service delivery and end-user experience.
What We’re Looking For:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience.
- 10+ years of progressive experience supporting and managing enterprise infrastructure environments across multiple technology domains.
- 5+ years of leadership experience with accountability for people leadership, service delivery, operational performance, and technology initiatives.
- Relevant industry certifications are considered an asset, including ITIL, CCNA/CCNP, Microsoft, VMware, CISSP, or related certifications.
- Strong knowledge of enterprise networking technologies, including routing, switching, and network security.
- Experience managing infrastructure operations within complex, highly regulated environments.
- Proven ability to lead large-scale, multi-domain infrastructure teams and service providers.
- Experience with vendor management and outsourced service delivery models.
- Strong analytical, risk assessment, and decision-making capabilities.
- Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.
- Demonstrated success establishing priorities, driving accountability, and delivering operational excellence.
- Excellent verbal and written communication skills in English. French communication skills are considered a strong asset.
Why Join Us?
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities
- A culture that celebrates innovation and collaboration
- Flexible work options and wellness programs
Pre-Employment Requirements
All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.
NOTE: Internal candidates should apply before October 21, 2026.
