As a Senior Manager, Clinical Collaboration, you'll build and manage new clinical programs from initial concept through scaled operations. Your portfolio will include pilots with external partners, operations for new lines of business, and support for our Care Management team. You'll define how each program should work, launch it, measure it, decide whether it should scale, and build the operating model for sustainable growth.
This is a hands-on role for someone who can bring structure to work that is still taking shape.Please note: This is a hybrid role, our offices are located in New York CityYou will:- Build new programs from scratch. Take clinical programs from concept to launch, establish the workflows and operating rhythms needed to run them, and use early results to determine what should change before expansion. When a program proves effective, turn the pilot into a repeatable model that can support broader adoption.
- Own the operating infrastructure. Design end-to-end workflows with Clinical and Operations, document standard operating procedures and job aids, and define EMR workflows. Create dashboards that make program performance, service levels, volume, and risks visible. Use practical automation and AI to streamline early operations when helpful, especially before dedicated product capabilities are available.
- Launch and evaluate partnership pilots. Work with internal teams and external partners to define the pilot scope, patient journey, responsibilities, handoffs, success measures, and launch plan. Monitor patient and operational outcomes, identify what is driving performance, and recommend whether to stop, adjust, or scale each partnership based on its potential to support patient volume and retention.
- Design seamless workflows. Build workable operations before dedicated product investment is available. That requires practical judgment, strong analytics, and a willingness to use lightweight tools, automation, and AI where they can reduce manual work. As programs mature, you'll partner with Data, Product, Engineering, Clinical, and Operations to strengthen the underlying systems.
- Strengthen Care Management operations. Support the Senior Director in managing and improving the Care Management program. Help define a scalable model for assessing case complexity, routing work, setting service levels, balancing capacity, and measuring the program's impact.
You have:- Builder-operator mindset. 4-6+ years in consulting, operations, program management, or implementation. You like running the nuts and bolts of a business, you're as comfortable deep in a workflow as you are zoomed out on the system, and you create structure where there isn't any.
- Workflow and operating model expertise. You can map a patient and team journey, define ownership and decision points, reduce unnecessary handoffs, and design workflows that remain clear as volume and complexity increase. You can write standard operating procedures and job aids that teams can use in daily work. You explain complex processes simply, support adoption, and update the model as the team learns from real cases.
- Analytical program manager. You're fluent with metrics, dashboards, and spreadsheets. You define success measures before launch, monitor leading and lagging indicators, and use the results to decide whether a program needs to stop, change, or scale.
- Cross-functional clinical partner. You work effectively with clinical leaders, operations teams, technical partners, and external organizations. You turn different perspectives into clear workflows, decisions, and accountable owners while respecting clinical judgment and operational constraints.
Preferred but not required: - Moderate SQL experience
- Experience in healthcare, behavioral health, or another regulated, high-growth environment
- Experience in a fast paced high growth company that has demonstrated scale.
Why Talkiatry:- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we're a mental health company, and we put our team's well-being first
