About the role...As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients - owning day-to-day account management and overall client satisfaction within our Non-RTW/Accessories pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs - while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.
Your Impact to The Role:- Create a relationship as a deeply trusted advisor with brand executives across the non-RTW/accessories sector
- Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
- Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations
- Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
- Identify and create solutions for day-to-day issues impacting business across multiple accounts
- Deliver timely, accurate, and professional support to accounts - timeliness is key
- Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
- Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
- Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team
You Are Energized By:- Building trusted relationships with senior marketing leaders at leading brands
- Translating complex data into clear, strategic narratives that drive investment decisions
- Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional
- Navigating ambiguity and solving nuanced business challenges
- Elevating the sophistication of affiliate and creator programs
- Coaching and leveling up teammates around you
What We Are Looking For:- 6+ years of experience in account management, with experience working with large non-ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)
- Demonstrated experience managing enterprise or highly complex brand relationships
- Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
- Experience engaging executive stakeholders and influencing decision-making
- Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
- Strong analytical instincts with the ability to turn performance data into strategic insight
- Exceptional communication and executive presence
- Ability to thrive in a fast-paced, high-growth environment
- Bachelor's degree required
Bonus Points:- Deep passion and understanding of the creator economy
- Experience in SaaS Customer Success with a track record of exceeding client expectations
- Familiarity with affiliate marketing platforms and performance marketing
- Experience working in a startup environment
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
New York Pay Range
$135,000-$150,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
ShopMy offers a bundle of benefits on top of being a great place to work.
Our teammates are provided benefits such as:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Wellness & Social Stipend
- Technology Stipend
- Learning & Development Stipend
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
- Brand new NYC HQ office
