12+ years of experience in client program management or PMO/reporting functions, preferably in a large global organization.
Bachelor's degree in Business Administration, Communications, or related field; advanced degree preferred.
Proven leadership and team management skills, with a focus on coaching and development.
Exceptional written and verbal communication skills, capable of tailoring messages for senior stakeholders.
Strong stakeholder management abilities, with credibility across various organizational levels.
Expertise in project and program management, with the ability to handle multiple tasks under pressure.
Experience in designing and implementing new processes or solutions.
Responsibilities
Own and execute GLCP support programming strategy across multiple dimensions.
Lead daily operations of the Client Excellence team, ensuring accountability for outputs.
Manage the GLCP onboarding program in collaboration with Industry Leaders.
Oversee the GLCP succession planning process to ensure leadership continuity.
Design and deliver relevant GLCP development offerings based on current needs.
Analyze market and client data to provide actionable insights for leadership decisions.
Lead the GLCP performance management lifecycle, including goal setting and reviews.
Benefits
Opportunity to work in a global, matrixed environment with diverse stakeholders.
Access to professional development and career growth opportunities.
Collaboration with industry leaders and cross-functional teams.
Autonomy in setting priorities and directing execution.
Engagement in impactful projects that drive client value.
Full Job Description
Work you'll do
Own the strategy and execution of GLCP support programming across four dimensions: Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
Own and execute the GLCP succession planning process in collaboration with GCS Industry Leaders, GLCSPs, and Member Firms to ensure leadership continuity across strategic accounts.
Design, refresh, and deliver GLCP development offerings so content, formats, and delivery approaches remain relevant to current needs.
Analyze and synthesize Market, Client, and Account data to develop actionable insights that inform leadership decisions and advance GTM priorities.
Own the GLCP performance management lifecycle, including expectations, goal setting, mid-year reviews, year-end reviews, and consensus processes.
Lead and continuously improve program and PMO processes, reporting cadences, communications, and integrated ways of working across the four dimensions.
Partner with GCS Industry Leaders, GCS Member Firm Growth Leaders across SR&T and T&T, broader GCS Growth leadership, GLCPs, and account teams to align priorities and execution.
Lead and develop both onshore and offshore resources, fostering collaboration across geographies and time zones while providing coaching, mentoring, and career development support.
Operate with substantial autonomy in setting priorities, directing execution, allocating team capacity, and resolving complex stakeholder issues with limited senior oversight.
The team
Deloitte's Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One Deloitte" experience around the world.
Qualifications
Typically 12+ years of relevant experience in client program management, communications, or PMO/reporting functions, ideally within a large, global, matrixed professional-services organization.
Bachelor's degree in Business Administration, Communications, or a related field; advanced degree is a plus.
Demonstrated team leadership, people management, coaching, and development experience.
Superior written and oral communication skills, including the ability to prepare senior stakeholder-ready materials and tailor messaging to the audience.
Advanced stakeholder-management skills and the credibility to work across GCS pillars, senior leaders, GLCPs, and account teams.
Strong project and program management, PMO, reporting, and time-management capabilities, with the ability to manage multiple assignments independently under pressure.
Proven ability to operate with autonomy, exercise judgment under uncertainty, and resolve ambiguous, high-stakes, deadline-driven issues with limited oversight.
Working knowledge of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
Experience designing, developing, and implementing new processes or solutions; experience integrating previously distributed work into a coherent operating model is a plus.
Mastery of Microsoft Office, including Excel, PowerPoint, and Word.
Comfort working in a global, matrixed, fast-paced environment with diverse stakeholder expectations.
Limited immigration sponsorship may be available.
About Deloitte
Deloitte is a multinational professional services network that provides audit, tax, consulting, enterprise risk and financial advisory services. The company was founded in London in 1845 and has since grown to become one of the largest professional services firms in the world. Deloitte has over 330,000 employees in more than 150 countries and territories. The company's mission is to help clients achieve their goals and make an impact that matters in their businesses and communities.
