ABOUT THE ROLE

We are hiring a Senior Manager, Business Operations to be Veho's internal execution engine. This person owns two interconnected things: the operating rhythm that keeps the company aligned on its priorities, and the ability to lead high-priority cross-functional efforts that do not have a natural home.

On the planning side, this means owning the OKR and business planning cadence end to end, making sure leaders are aligned on short-, mid-, and long-term priorities, that planning cycles are sequenced and clear, and that the operating rhythm is reliable and scalable. On the cross-functional side, this means standing up tiger teams, small groups assembled to attack high-priority problems that span functions and lack a clear owner, diagnosing root causes from first principles, and driving durable fixes with speed.

What makes this role hard and interesting is the combination. It takes discipline to run a reliable planning machine and a completely different gear to drop into unfamiliar territory, earn trust without authority, and drive a solution with urgency. This is a builder-operator role, not a coordinator role. You will start as a solo operator and grow the function as the scope earns it.

WHAT YOU'LL DO

OKR & Business Planning

• Own the end-to-end OKR process: drafting, leadership alignment, quarterly tracking, and keeping team goals connected to company priorities.
• Run the planning cadence: sequence short-, mid-, and long-term planning cycles, define inputs and outputs, and keep the process on track.
• Build operating infrastructure: create the templates, trackers, and dashboards that make the planning rhythm repeatable and not dependent on heroics.
• Drive decisions, not just process: produce pre-reads and decision-forcing content that help senior leaders align quickly and leave the room with clear owners and next steps.
• Serve as a trusted partner to leadership: turn ambiguous priorities into actionable plans that people actually execute, and messy operational data into key insights leadership actually needs to act on.

Tiger Teams & Cross-Functional Execution

• Stand up and lead tiger teams on high-priority cross-functional problems that span functions and lack a clear owner. Define the scope, align on what done looks like, and drive to a resolution.
• Diagnose from first principles: go to where the work actually happens- the warehouse, the route, the dock, the raw data- to find root causes rather than relying on second-hand reports.
• Run the workplan: define milestones, assign owners, run the cadence, and clear blockers with urgency.
• Land the fix: hand off a durable solution to a permanent owner so the problem stays solved and the value is captured.
• Build stakeholder relationships: earn influence through competence and follow-through, not title. Surface problems and bad news early.

WHAT WE'RE LOOKING FOR

Experience

• 8+ years of total experience, with a strong foundation in management consulting and a meaningful chapter in Strategy & Operations or BizOps at a high-growth company.
• A demonstrated track record of driving concrete operational outcomes, not just producing analysis or recommendations.
• Hands-on experience owning a planning or OKR process, or a clear analog.
• Fluency using AI tools to accelerate analysis, reporting, and execution.
• Experience at a company with physical or logistical operations (logistics, supply chain, marketplaces, on-demand) is a plus.

How You Work

• Process builder: you productize everything. You turn a one-off effort into a repeatable system, then optimize it. You build infrastructure that scales without you.
• First-principles problem solver: you break unfamiliar problems down to their fundamentals and reason backward from the outcome. You do not pattern-match to how it was done somewhere else.
• Clear communicator: your pre-reads and recommendations make it easy for busy leaders to decide. You simplify without making things simplistic.
• Analytically rigorous: the language of your decisions is data and logic. You are comfortable building models, dashboards, and KPI frameworks.
• Strong cross-functional operator: you earn influence through competence and follow-through. You drive outcomes through teams you do not own.
• Bias toward action: you operate with urgency and make calls with imperfect information, then adjust in motion.
• Willing to get your hands dirty: you know the right answer lives where the work happens, not in a deck. You go to the front line.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!