Senior Manager, Authentication

Qualifications

• 5+ years of experience managing a large, diverse team, preferably in a non-exempt workforce.
• 10+ years in fashion, retail, e-commerce, or operationally intensive businesses.
• Strong verbal and written communication skills, comfortable presenting to large groups.
• Knowledge of luxury fashion, designers, styles, and garment construction preferred.
• Understanding of operational processes in a production environment.
• Advanced Excel and Google Sheets skills for reporting and data tracking.
• Strong leadership skills focused on talent development and driving performance.

Responsibilities

• Oversee the Authentication team and manage inbound consignment processes.
• Collaborate with Receiving and Photo teams to address consignment opportunities and issues.
• Maintain a strong presence on the Authentication floor to assist with product distribution.
• Provide immediate feedback on brand and authentication standards for challenging consignments.
• Identify and implement quality improvement initiatives.
• Manage a team of approximately 100 employees to meet service level agreements and KPIs.
• Conduct hiring processes, including interviews and assessments.

Benefits

• $50 monthly food credits for on-site snacks and meals.
• Employee Stock Purchase Plan.
• 401K with Company Match.
• Medical, Dental & Vision Insurance.
• Paid Parental Leave.
• 9 Paid Company Holidays.
• Flexible Time Off with manager approval.
• State-of-the-art, climate-controlled warehouse facility.