The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas, Strategic Operations team. In this role, you will be collaborating closely with the broader Americas team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
Responsibilities include providing strategic and operational support to the Americas Performance Hub leadership team, driving alignment of business priorities, managing key initiatives, and supporting organizational effectiveness across the Americas. This includes oversight of strategic workstreams, program governance, cross-functional coordination, and Owner Relations activities, including owner systems access, engagement programs, and key owner events. Additional responsibilities include identifying opportunities to enhance processes, improve operational efficiencies, strengthen stakeholder engagement, and support special initiatives that drive business outcomes across the Americas.
• Partner with senior leadership to advance business priorities, align teams, and support strategic planning and execution.
• Coordinate key initiatives, manage workstream priorities, track deliverables, and support governance and performance objectives.
• Partner with Operations, Development, Design Services, Commercial Services, and other stakeholders to drive alignment and execution.
• Coordinate owner and operator engagement, address inquiries, facilitate issue resolution, and ensure timely follow-through.
• Oversee owner technology access, data accuracy, and administration of key owner programs and tools.
• Support planning and execution of the Owners Advisory Council, Owners Conference, and owner onboarding and orientation activities.
• Identify opportunities to streamline processes, enhance ways of working, and support organizational change initiatives.
• Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting the Americas organization.
