Senior Manager, Accreditation Systems Integrity

Are you passionate about quality systems, process improvement, auditing, and organizational effectiveness? Do you enjoy bringing structure to complex operations while supporting continuous improvement across a growing organization?

The ANSI National Accreditation Board (ANAB), the largest multi-disciplinary accreditation body in North America, is seeking a Senior Manager, Accreditation Systems Integrity to help lead and strengthen the systems, processes, and tools that support ANAB's accreditation activities across all programs.

ANAB partners with government regulators, industry leaders, and organizations worldwide to promote confidence in conformity assessment and support the quality, safety, and reliability of products, services, and systems. Our work has a global impact, and our Systems Integrity team plays a critical role in ensuring ANAB's operations remain effective, compliant, and continually improving.

This position may be based in ANAB's Washington, DC or Fort Wayne, IN office, or may be performed remotely. Candidates must reside within the United States.

About the Role

The Senior Manager, Accreditation Systems Integrity is responsible for managing and continually improving ANAB's management system, operational processes, and cross-functional business practices. This role serves as a critical link between ANAB's business operations and technology development efforts, with significant responsibility for supporting the continued evolution of Audeee, ANAB's accreditation management platform. The position works closely with stakeholders across ANAB to identify business needs, facilitate requirements gathering, support system enhancements and deployments, coordinate cross-functional working groups, and drive continual improvement initiatives.

The Senior Manager also partners with leaders throughout the organization to improve efficiency, consistency, risk management, document control, competence processes, internal auditing, complaints handling, and other critical business functions.

The ideal candidate combines strong quality management and auditing experience with project management skills, business process improvement expertise, and the ability to work effectively across multiple teams and functional areas.

Key Responsibilities

• Manage implementation and continual improvement of ANAB's management system and related operational processes.
• Lead initiatives that support accreditation requirements, management system objectives, and organizational continual improvement efforts.
• Partner with leaders across ANAB to identify opportunities for operational improvement, consistency, efficiency, and risk reduction.
• Coordinate internal corrective actions and monitor the effectiveness of resulting improvements.
• Schedule and oversee ANAB's internal audit program, including horizontal and vertical audits.
• Coordinate and support annual management review activities, including data analysis, reporting, presentations, and follow-up actions.
• Coordinate external evaluations and audits of ANAB and support related planning and preparation activities.
• Partner with ANAB business units and the development team to define requirements for new functionality, enhancements, and process improvements within Audeee, ANAB's accreditation management platform.
• Coordinate working groups and stakeholder engagement activities to support Audeee development, deployment, and adoption across ANAB.
• Facilitate requirements-gathering workshops, design reviews, and other sessions to capture business needs, operational requirements, and user feedback.
• Work with ANAB leadership and the Audeee Product Owner to help establish priorities for system development and enhancement initiatives.
• Support release planning and deployment activities, helping ensure business units are prepared for new functionality and process changes.
• Gather, analyze, and communicate user feedback and operational needs to support ongoing system improvement.
• Support the management, maintenance, enhancement, and deployment of Audeee and related business applications.
• Administer business applications that support quality management, document control, records management, and operational effectiveness.
• Support ANAB's participation in international accreditation organizations and represent ANAB on committees, working groups, and related initiatives, as assigned.
• Manage intake and response processes for complaints and reports of misuse of accreditation marks or references.
• Participate in leadership meetings, staff meetings, and other organizational initiatives, as assigned.
  

Essential Skills

Success in this role requires strong analytical, organizational, and relationship-management skills, along with a commitment to quality, continuous improvement, and collaboration.

Quality Systems & Operational Excellence

• Strong understanding of quality management principles and continuous improvement practices.
• Experience implementing, maintaining, and improving management systems.
• Ability to evaluate processes, identify risks, and recommend effective solutions.
• Strong understanding of auditing principles, corrective action processes, and organizational effectiveness.

Business Process & Project Management

• Ability to manage multiple projects, priorities, and stakeholders simultaneously.
• Strong planning, coordination, and organizational skills.
• Ability to navigate complex procedures and identify opportunities for greater efficiency and consistency.

Change Management

• Ability to help stakeholders adopt new processes, workflows, and system functionality through communication, collaboration, and training.
• Experience supporting organizational change initiatives and business process improvements.
• Ability to balance business needs, user experience, and system capabilities when implementing solutions.

Leadership & Collaboration

• Ability to influence and collaborate across departments and functional areas.
• Experience leading projects, cross-functional initiatives, and, when applicable, staff.
• Commitment to teamwork, customer service, and positive working relationships.

Communication & Professionalism

• Excellent written, verbal, listening, and interpersonal communication skills.
• Ability to present information clearly to diverse audiences.
• Professional judgment, integrity, and sound decision-making skills.

Technology

• Advanced proficiency with Microsoft Office applications.
• Ability to learn and effectively use business systems and technology platforms.
• Experience with quality management, document control, workflow, or records-management systems is preferred.

Qualifications

• Associate degree required; bachelor's degree preferred.
• Minimum of five years of relevant professional experience.
• Ten years of relevant experience may be substituted for an associate degree.
• Experience with management systems, quality assurance, auditing, accreditation, compliance, process improvement, or related disciplines preferred.
• Experience coordinating projects and working with cross-functional teams.
• Experience gathering business requirements, supporting software implementations, managing system enhancements, or facilitating cross-functional process improvement initiatives is strongly preferred.
• Knowledge of ISO standards, conformity assessment, accreditation processes, or quality management systems is highly desirable.
• Experience supporting business applications, workflow systems, software implementations, or technology-enabled business process improvements is preferred.

Travel

Occasional overnight domestic and/or international travel may be required.

Compensation & Benefits

Starting salary range: $89,500 - $125,900, based on location, education, experience, and qualifications.

ANAB offers a competitive compensation and benefits package, including:

• 403(b) retirement plan with employer matching contributions
• Generous paid time off program
• Medical, dental, vision, life, and disability insurance options
• Flexible work arrangements, where appropriate
• Professional development and learning opportunities