The Sr. Loss Mitigation Specialist is responsible for handling end-to-end activities related to Loss Mitigation actions in accordance with statutory compliance, regulatory compliance, investor guidelines, and company guidelines.
The Sr. Loss Mitigation Specialist will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
Responsibilities:- Responsible for end-to-end activities as it relates to Homeowners Assistance Funds (HAF), and future variations of state assistance
- Timely responses to state and/or treasury
- Ensure accuracy of all HAF reporting
- Attend all required mediations, both telephonic and in person, on behalf of the company
- Perform detailed and thorough review of all Loss Analysis assigned to the Loss Mitigation department
- Research all losses
- Identify areas of opportunity, and play a role in implementing enhanced processes to mitigate losses
- Manage all service acquisitions, as it relates to in-flight loss mitigation
- Effectively communicate with prior servicers and internal departments
- Research and analyze all data and images
- Responsible for loading all data and validating same
- Manage all servicing releases, as it relates to in-flight Loss Mitigation
- Effectively communicate with acquiring servicers and internal departments
- Work with internal servicing transfers team for information/data required
- Facilitate all issue resolution related to Loss Mitigation
- Review and respond to all Complaints, Appeals, and other homeowner escalations
- Monitor all incentive payments to ensure maximum recovery
- Participate in any required UAT Testing as it relates to Loss Mitigation
- Review and research all audit findings
- Identify areas of opportunity, and play a role in implementing enhanced processes to ensure compliance
- Partner with leadership, as well as Compliance Business Partner, to review and implement any compliance/investor/regulatory changes
- Partner with leadership to ensure all P&Ps reflect current processes and offer suggestions, as necessary
- Daily quality checks of Loss Mitigation letters queued
- Perform detailed analysis on all aspects of Loss Mitigation to ensure compliance
- Follows departmental and business policies with strict adherence
- Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
- Performs related duties as assigned by manager
Qualifications:Required:- 5+ years of Loss Mitigation Experience
- GSE and Government Experience
- BKFS MSP Experience
- Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
- Results Oriented - track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
- Operations Skills - proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
- Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Excellent oral communication skills.
Desired:- Bachelor's Degree Preferred
- BKFS Loan Sphere Loss Mitigation Experience
Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
- Ability to communicate effectively through speech and hearing, both in-person and over the phone.
- The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
- Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
- Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
- Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
- Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
- The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
LocationEmployee StatusTravel
