THE ROLE: Senior Local Eats Manager
LOCATION: Highmark Stadium
About the Role
Under leadership of the Director of Local Eats, the Senior Local Eats Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions operations. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment!
Opening in the 2026 NFL season, The New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future.
WHAT YOU'LL DO (KEY RESPONSIBILITIES & OUTCOMES) - Responsible for operational budget, manage monthly P&L statements and ensure that all financial reporting is accurate.
- Provide leadership, coaching and mentorship to staff responsible for executing the concessions team business plan.
- Work alongside the Director of Concessions and help lead, manage and mentor the Assistant Concessions Managers
- Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
- Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
- Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
- Maintain management staff and ensure proper hiring and promoting associates per Legends standards.
- Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
- Work closely with Human Resources on employee discipline matters regarding the seasonal hourly employees
- Preserving existing programs and developing new concepts to ensure the highest possible quality of food service.
- Oversee monthly inventory for concessions operations and develop yearly operational budgets.
- Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
- Ensure that all equipment is in proper operational condition and cleaned on a regular basis.
- Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
- Exhibit leadership for all direct reports through consistent communication, commendations and disciplinary action for all associates related to the concessions department.
- Practice safe work habits and complete company and venue safety and general compliance training.
- Maintain a pleasant and collaborative attitude towards customers, co-workers, and management ensuring a positive work environment and high-quality guest experience.
- Adheres to the Legends Global and venue company policies.
- Complete other duties as assigned by management.
- Available to work non-traditional hours (Nights, Weekends & Holidays).
WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE) To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- All applicants must be at least 18 years of age.
- Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Knowledge of food purchasing.
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
- Customer service oriented with the ability to interact with all levels of management
- Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
- Must be able to work in a team environment.
- Proficiency in Microsoft Word and Excel.
- High level of attention to detail and organization.
- Strong leadership skills.
- Able to demonstrate flexibility and quickly adapt to changes.
- Ability to be self-motivated and work independently and work well as a team player.
- Ability to work in a fast-paced environment.
EDUCATION, QUALIFICATIONS, AND EXPERIENCE
- The ideal candidate will have a bachelor's degree with a minimum of 5-7 years' management experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
- To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Demonstrate leadership and vision in managing staff groups and major projects or initiatives.
- Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.
- Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
- Must be able to work in a team environment.
- Knowledge of accounting policy and procedures and POS Systems is preferred.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- ServSafe Food Manager and Allergen certifications or ability to obtain.
WORK ENVIRONMENT & TRAVEL Work Location: On Site
Location/Venue: Highmark Stadium
COMPENSATION Competitive salary range of $85,000 to $95,000 per year, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
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