5-7 years of experience in program design and development
Strong analytical skills with experience in needs analysis and capability assessment
Proficient in using AI-assisted tools for data analysis
Excellent communication skills for stakeholder engagement
Experience in curriculum coordination and content governance
Ability to facilitate leadership and managerial training programs
Familiarity with performance measurement and evaluation techniques
Responsibilities
Consult with stakeholders to define program requirements and target audiences
Assess capability gaps through various data collection methods
Translate strategic priorities into actionable program objectives
Coordinate program content and curriculum alignment
Develop Learning Design Briefs and manage stakeholder input
Review content for accuracy and alignment with best practices
Facilitate leadership training and support facilitator development
Build change management plans for learning products
Measure program impact and report findings
Benefits
Comprehensive health and wellness programs
Professional development opportunities
Flexible work arrangements
Collaborative and inclusive work environment
Access to cutting-edge technology and resources
Full Job Description
Emp Status Regular Full time
Work Shift
Compensation Range The base pay scale for this position is $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
KEY RESPONSIBILITIES
Consulting, needs analysis, and program requirements
Consult with stakeholders to clarify target audiences, performance needs, operating context and the specific problem an approved program or initiative must address.
Assess capability gaps using interviews, focus groups, surveys and performance, talent, engagement and Workday skills data, with AI-assisted analysis where appropriate.
Translate the Director's strategic priorities and sponsor expectations into clear program requirements, target behaviors, stakeholder decisions and inputs for Education Design & Delivery.
Agree on measurable objectives, business measures and target skills before design begins, and record them in the Learning Design Brief.
Program coordination and curriculum alignment
Coordinate program content, audiences, sequencing, reinforcement needs and dependencies within the curriculum architecture and portfolio direction established by the Director.
Develop clear Learning Design Briefs (audience, objectives, business measures, target skills, constraints) for EI's Education Design & Delivery team, and serve as the program owner throughout design and development by coordinating stakeholder access, subject matter input, reviews and timely approvals.
Flag gaps, overlap, inconsistencies and emerging needs to the Director, and provide evidence and recommendations to inform portfolio and curriculum decisions.
Work with the Director, Talent Management and the Systems Partner so each program is tagged to skills in Workday and skills movement is reported back to the Director and sponsors.
Content governance and quality review
Identify and coordinate subject matter experts; review business, leadership and HR content for accuracy, relevance, inclusion and alignment with HSS practices before it moves into design and production.
Apply the content governance, AI guardrails, review cycles and decision rights established by the Director; document decisions and escalate unresolved quality, privacy, accessibility, bias or healthcare-relevance concerns.
Facilitation and coaching
Facilitate and co-facilitate Leadership Essentials, Managerial Essentials and front-line and aspiring leader programs, and conduct 360 and assessment debriefs.
Build and calibrate the per diem facilitator pool with the Director, Leadership Development (the Program Manager schedules them), and provide reinforcement tools and manager toolkits that support application on the job.
Change and adoption
Build change and adoption plans for each learning product. The Program Manager owns communications, the project plan, RACI and status reporting; you own content and stakeholder decisions.
Coordinate the involvement of leaders, managers, sponsors and subject matter experts to support participation, reinforcement, and application on the job.
Evaluation and insight
Measure application on the job and business impact, using dashboards built with the Systems Partner. Report what worked, what did not and what changes next.
Manage your own projects to scope, timeline and quality.
HOW THIS ROLE IS MEASURED
Business-aligned objectives and target skills set before design on every program; manager-rated behavior change and skills readiness for participants; participant and manager feedback on facilitation; facilitator pool built and calibrated; Learning Design Briefs accepted by EI and approved by sponsors on schedule; stakeholder review cycles met.
About Hospital for Special Surgery
Hospital for Special Surgery (HSS) is a hospital in New York City that specializes in orthopedic surgery and the treatment of rheumatologic conditions. Founded in 1863 by James Knight, HSS is the oldest orthopedic hospital in the United States. The hospital has been ranked the top orthopedic hospital in the United States by U.S. News & World Report for 11 consecutive years. HSS has a staff of over 4000 employees, including more than 200 physicians and surgeons, and treats over 32,000 inpatients and 300,000 outpatients annually.
