Role Overview:The Senior Lab Engineer will provide comprehensive technical support and infrastructure maintenance within a laboratory environment, focusing on computer troubleshooting, end-user computing, network fundamentals, and validated systems. This role is critical for maintaining global computer infrastructure and supporting scientific instrument data flows.
Key Responsibilities:- Maintain and support global computer infrastructure (~8000 PCs).
- Image, onboard, and secure new computers and hardware.
- Troubleshoot scientific instrument data flows and software issues.
- Support scientists with incident management, user coaching, and access management.
- Implement validated data backup solutions for laboratory analytical instruments.
- Perform software testing and validation, technical documentation, and environment checks.
- Provide D2D operations support and project-based contributions.
- Collaborate using AGILE methods.
- Work with ServiceNow for ticketing and workflow tracking.
Required Skills:- Strong troubleshooting skills across hardware, operating systems, network, and scientific instrument data flows.
- Proficiency in End User Computing/Desktop Support (Break/Fix, ~80% workload).
- Solid understanding of networking fundamentals (IP addressing, subnetting, OSI model, firewalls).
- Experience with Active Directory.
- Exposure to and experience with validated systems (GxP) and documentation.
- Knowledge of computer security principles.
- Ability to implement data backup for lab equipment.
- Familiarity with ServiceNow or similar ticketing systems.
- Software testing & validation skills.
- Experience with AGILE ways of working.
Qualifications:- Experience with validated systems (GxP) and documentation.
Preferred Skills:- Microsoft Excel proficiency.
- Project support experience.
- Background in computer security.
