5+ years in IT support or systems administration, with escalation experience.
Hands-on experience with Microsoft 365 and Active Directory or Microsoft Entra ID.
Proficient in managing Windows endpoints using Intune and Autopilot.
Working knowledge of PowerShell for automation tasks.
Strong understanding of networking fundamentals like DNS, DHCP, and VPN.
Excellent written and verbal communication skills.
Responsibilities
Resolve complex incidents across endpoints, applications, and connectivity.
Identify and eliminate recurring issues based on ticket trends.
Administer Microsoft 365 services including Exchange Online and Teams.
Manage Windows and macOS endpoints through Intune and JAMF.
Oversee Active Directory and Microsoft Entra ID account management.
Automate routine tasks using PowerShell and maintain documentation.
Mentor IT Support Engineers on troubleshooting and documentation.
Benefits
Comprehensive medical, dental, and vision coverage.
HSA with company contribution and FSA options.
401(k) plan with company match.
Generous paid time off and ten company holidays.
Two weeks of administrative leave in July and December.
Support for professional development and technical certifications.
Flexible work environment.
Full Job Description
Job Description: Senior IT Specialist Company: Christopherson Business Travel Location: Salt Lake City, UT Department: Technology Reports To: Manager, IT & DevOps Level: Level 3 (Senior), Individual Contributor Job Family: Engineering & Technology FLSA Classification: Exempt (Computer Employee) Job Code: TEC-ITS-03
Position Summary The Senior IT Specialist is the senior escalation point for Christopherson's internal IT, resolving the complex endpoint, identity, collaboration and network issues that reach beyond the standard help desk queue. This role administers the platforms that keep a largely remote workforce productive and secure, including Microsoft 365, endpoint management and identity services, and automates the routine work around them. It sets the technical bar for the IT Support Engineers and works independently on projects of moderate scope, partnering with infrastructure, information security and business teams.
Key Responsibilities Escalated Support & Problem Resolution
Resolves escalated and complex incidents across endpoints, applications, identity and connectivity, documenting root cause and fix.
Identifies recurring issues from ticket trends and removes the underlying cause rather than repeating the workaround.
Participates in the after hours and on call rotation for critical internal systems.
Endpoint & Collaboration Platform Administration
Administers Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive, within assigned permissions.
Manages Windows and macOS endpoints through Intune, Autopilot and JAMF, including configuration profiles, compliance policies and app deployment.
Owns patching, encryption and endpoint protection coverage for the fleet and reports exceptions to the manager.
Maintains standard device builds and hardware lifecycle records from procurement through secure disposal.
Identity, Access & Security Operations
Administers Active Directory and Microsoft Entra ID accounts, groups, conditional access and multi factor authentication.
Runs onboarding, role change and offboarding access workflows and verifies access is removed promptly at separation.
Supports periodic access reviews and supplies evidence for PCI DSS and other security reviews, in partnership with information security.
Follows established procedures for reporting and containing suspected security events on endpoints and accounts.
Automation, Documentation & Projects
Automates provisioning, reporting and routine administration with PowerShell and the department's tooling.
Maintains runbooks, configuration standards and knowledge base articles so support work is repeatable.
Leads small to mid sized IT projects such as software rollouts, platform migrations and office technology setups.
Mentorship & Collaboration
Mentors IT Support Engineers on troubleshooting, documentation and tooling, carrying no direct reports and no performance management responsibility.
Partners with infrastructure, DevOps, information security and business application owners on changes that affect employees.
Coordinates with vendors and service providers on support cases, renewals and license usage.
Qualifications Required
Five or more years of IT support or systems administration experience, including time as an escalation point for other support staff.
Hands on administration of Microsoft 365 and of Active Directory or Microsoft Entra ID, including groups, conditional access and multi factor authentication.
Experience managing Windows endpoints with Intune and Autopilot or comparable endpoint management tooling.
Working PowerShell scripting skill applied to administration and automation tasks.
Solid understanding of networking fundamentals, including DNS, DHCP, VPN, Wi-Fi and basic firewall concepts.
Clear written and verbal communication, with the discipline to document what was done and why.
Preferred
Certifications such as Microsoft 365 Certified: Endpoint Administrator, CompTIA Network+ or Security+.
Experience managing macOS devices with JAMF.
Experience supporting a PCI DSS or similarly regulated environment.
Experience with Atlassian tools such as Jira Service Management, Jira and Confluence.
Core Competencies
Advanced troubleshooting and root cause analysis
Automation first mindset
Security and access discipline
Ownership through resolution
Clear technical documentation
Mentors technical staff effectively
Discretion with employee data
What We Offer
Competitive base salary
Comprehensive benefits package including medical, dental, vision, HSA with company contribution, FSA, and 401(k) with company match
Paid time off, ten company paid holidays, and two one-week company administrative leave periods in July and December
Professional development and technical certification support
