This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters. As an Senior IT Specialist, you will provide a high level of proactive technical support to internal end-users by troubleshooting hardware, software, and network issues, ensuring minimal downtime and optimal productivity.
Here's What You'll Do: - Respond to and resolve user-reported technical issues via ticketing system, chat, Slack, and phone in a timely and professional manner.
- Install and configure software, hardware, and peripheral devices.
- Assist in managing user accounts, permissions, and access control.
- Document solutions and maintain a knowledge base for future reference.
- Conduct basic training sessions for users on IT tools and best practices.
- Assist others in the team to address issues.
What You Bring to the Table: - A team player with 7+ years of IT support experience, ideally in a fast paced environment
- Ability to work with minimal supervision and provide appropriate support to less experienced members of the team
- Familiarity with operating systems (Windows, macOS, Linux) and basic networking concepts.
- Support new hire onboarding and IT orientations
- Ideally Google Workspace and Slack administration experience
- Experience with software deployment solutions such as JAMSCCM, and Intune
- Strong customer service skills and effective communication.
- A strong "can do" attitude to complement problem-solving and analytical skills.
- Great troubleshooting and diagnostic skills.
- IT certifications (e.g., CompTIA A+, Google IT Support Certificate) are a plus.
- Ability to lift 50 lbs.
Success Metrics:- Response and resolution times
- User satisfaction ratings
- Accuracy and detail in documentation
- Depth of technical knowledge
Why You'll Love Working Here: It's not just about work-it's about building a career and enjoying the ride! Here's what you can expect:
We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.
The estimated base salary range for this position is $105,000-$120,000 + bonus & equity. 
