Senior IT Service Quality Manager (Active Secret Clearance)

Suvi is hiring a Senior IT Service Quality Manager in Alexandria, VA to analyze, monitor and improve the quality of IT services across all DoD OIG divisions. This includes developing quality benchmarks, establishing and refining key performance indicators (KPIs), and conducting business impact analyses to ensure IT programs and services are effective, efficient, and aligned with organizational goals. To join our team of outstanding professionals, apply today! Responsibilities - Assess existing processes, identify opportunities for streamlining, and implement continuous process improvements while ensuring end-user needs are met through timely service follow-up and resolution. - Document and resolve complex QA issues, facilitate workflow analysis and serve as a resource for quality improvements across IT functions such as help desk, operations, requirements gathering, and service delivery. - Additional responsibilities include maintaining and maturing the After-Action Review (AAR) process, developing IT Quality Management Program documentation, and preparing formal Service Quality Management and Risk Program reports. - Ensure sustained improvement, accountability, and mission success for the DoD OIG by strengthening internal controls, advancing quality practices, and embedding measurable standards across IT services. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. - 8+ years of experience in IT service management, quality management, or process improvement, with at least 3 years of experience in a leadership or quality oversight role. - Active Secret security clearance. Preferred Qualifications: - ITIL Expert/Managing Professional, ISO 9001 Lead Auditor, Six Sigma White/Yellow/Green/Black Belt, CMMI or COBIT certification. Any clearance requirements for this position are established by the government contract. Benefits Information Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range $135,000 - $140,000 Job ID 2026-26303 Work Type On-Site