Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

The Customer Care Application serves as a platform utilized across Echostar's Business units like BOOST, and DISHTV to empower call center agents in efficiently resolving customer issues. This system supports different workflows and provides agents with the necessary tools and information to ensure a consistent, high-quality customer experience.

Key Responsibilities:

• Conduct Requirement Gathering and Elicitation from customers, stakeholders, and business leaders
• Translate high-level business goals into detailed, actionable requirements, including writing clear and concise Technical User Stories and acceptance criteria
• Manage, refine, and prioritize the product backlog using established techonoliges like JIRA and ServiceNow
• Interpret technical documentation and collaborate with the engineering team to discuss implementation approaches and dependencies
• Lead and coordinate Release Management activities, including planning, communicating, and executing successful product launches and rollouts

Skills, Experience and Requirements

Education and Experience:

• A Bachelor's Degree in a relevant field (e.g., Computer Science, Business, Marketing, or a related discipline)
• 3+ Years of experience working as a Product Owner in an Agile environment
• Experience with Release Management, including planning, coordinating, and executing product launches
• Ability to Manage Multiple Responsibilities and Projects concurrently in a fast-paced environment

Skills and Qualifications:

• Exceptional Stakeholder Management skills, including conflict resolution
• Proven capacity for strategic thinking, balancing short-term tactical needs with the long-term product roadmap

Visa sponsorship not available for this role

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Salary Ranges

Compensation: $83,160.00/Year - $118,800.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.