The Senior IT Product Owner leads the technical strategy and delivery for enterprise Customer Care Applications serving business units such as BOOST and DISHTV. This role resolves complex integration bottlenecks and modernizes call center workflows by bridging executive business goals with deep software engineering execution. Success depends on autonomously prioritizing competing departmental initiatives and establishing scalable technical requirements in an agile environment.
What Success Looks Like (Objectives):- Spearhead the translation of enterprise business goals into robust technical user stories, API contracts, and AI-assisted workflows to accelerate feature delivery
- Champion the implementation of Large Language Models, Retrieval-Augmented Generation, and Model Context Protocol integrations to elevate efficiency and achieve business goals
- Lead technical requirement evaluations with engineering partners by inspecting RESTful API endpoints in Swagger and troubleshooting architectural dependencies across deployment pipelines
- Direct the refinement, prioritization, and delivery of the technical product backlog in Jira and ServiceNow to maintain delivery predictability across multiple product teams
- Own the execution of release management strategies and deployment cutovers across cross-functional platforms, ensuring zero unexpected downtime and rapid frontline adoption
Core Skills, Competencies, and Key Experiences (What you'll bring)- Strong skills in leading technical product ownership and agile execution within distributed enterprise systems
- Ability to inspect technical architectures, including RESTful APIs, Swagger documentation, and CI/CD deployment pipelines
- AI Application competence in identifying and deploying generative AI solutions, including Retrieval-Augmented Generation and Model Context Protocols
- Decision making and backlog governance expertise to evaluate technical trade-offs and prioritize competing demands
- Collaboration and communication mastery to align cross-functional engineering teams, frontline business operators, and executive leadership
Candidates must be willing to participate in at least one in-person interview.Visa sponsorship not available for this role.
Minimum Requirements:- Minimum Education: Bachelor's Degree in Computer Science, Business, Information Systems, or a related discipline
- Minimum Experience: 3 years of experience in technical product ownership, software engineering, or IT product management in an agile software development environment
- Required Technical Skills: Must have at least 3 years of experience with:
- Managing and prioritizing technical backlogs, writing technical user stories, and defining acceptance criteria in Jira or ServiceNow
- Reviewing, evaluating, or troubleshooting RESTful APIs and API documentation
- Leading release management activities and coordinating software delivery schedules across deployment pipelines
Salary RangeCompensation: $83,160.00/Year - $118,800.00/Year
About Our DepartmentOur Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
BenefitsWe offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
