Req ID: 394097NTT DATA's Client is currently seeking a Senior IT/OT Infrastructure Engineer - Manufacturing Digitalization to join their team in Cincinnati, Ohio (US-OH), United States (US).
Job Description:Senior IT/OT Infrastructure Engineer - Manufacturing Digitalization
Location: Cincinnati, OH - Resource need to work from client site 5 days per weekPosition SummaryWe are seeking an experienced Senior IT/OT Infrastructure Engineer - Manufacturing Digitalization to support manufacturing equipment digitalization, network connectivity, Data Integrity (DI) upgrades, MERA network onboarding, and VxRail infrastructure within a regulated manufacturing environment.
The role will provide hands-on IT/OT infrastructure support for critical manufacturing initiatives, including connecting and digitalizing manufacturing equipment, implementing secure and standardized network connectivity, supporting infrastructure upgrades, and coordinating activities across Networking, Cybersecurity, IAM, Windows/Server, VMware/Virtualization, Storage/Backup, End User Computing, and external vendors.
The ideal candidate will have strong experience troubleshooting complex IT/OT infrastructure issues in manufacturing and laboratory environments, along with a solid understanding of GxP/GMP requirements, network infrastructure, firewalls, VMware/VxRail, Windows, Active Directory, backup and recovery, and manufacturing/laboratory systems.
Key Responsibilities1. Manufacturing Equipment Digitalization & Connectivity- Support the connection and digitalization of manufacturing equipment across the site.
- Define technical connectivity requirements including ports, protocols, network access, security requirements, and performance expectations.
- Support MERA network onboarding and standardized manufacturing network connectivity.
- Coordinate connectivity activities across Networking, Cybersecurity, IAM, Server/Windows, VMware, Storage/Backup, EUC, and vendor teams.
- Ensure manufacturing equipment connectivity is secure, supportable, scalable, and aligned with enterprise standards.
- Work with equipment vendors and internal SMEs to troubleshoot and resolve connectivity issues.
2. IT/OT Infrastructure Support- Provide IT infrastructure support for critical manufacturing and laboratory projects.
- Support Cincinnati VxRail infrastructure and associated manufacturing workloads.
- Troubleshoot issues across infrastructure layers including:
- Servers and Windows
- VMware/virtualization
- Network connectivity
- Storage
- Backup and recovery
- Active Directory and access
- Firewalls and security
- Manufacturing and laboratory applications
- Diagnose issues spanning host, VM, network, storage, application, authentication, and authorization layers.
- Coordinate infrastructure changes and remediation activities with enterprise/shared-service teams.
3. IT/OT Troubleshooting & Root Cause Analysis- Own end-to-end troubleshooting of complex IT/OT incidents affecting manufacturing and laboratory operations.
- Apply structured troubleshooting methodologies to isolate root causes and identify permanent corrective actions.
- Collect technical evidence locally when operating within limited-access or shared-services environments.
- Escalate issues to the appropriate resolver groups with sufficient technical evidence and business context.
- Track escalated issues through resolution and ensure proper closure.
- Prepare clear Root Cause Analysis (RCA) documentation for significant or recurring incidents.
- Identify recurring issues and recommend permanent fixes and infrastructure improvements.
4. Network, Firewall & Security Coordination- Troubleshoot manufacturing and laboratory network connectivity issues.
- Apply practical knowledge of:
- Switching and routing concepts
- VLANs
- DNS/DHCP
- TCP/IP connectivity
- Firewall rules
- Ports and protocols
- Network access requirements
- Define and communicate appropriate network/firewall change requirements to Networking and Cybersecurity teams.
- Coordinate implementation and validation of connectivity changes.
- Ensure network solutions meet enterprise cybersecurity and manufacturing operational requirements.
5. Data Integrity & Regulated Environment Support- Support Data Integrity (DI) and infrastructure upgrade initiatives within manufacturing and laboratory environments.
- Work in accordance with applicable GxP/GMP requirements for IT/OT systems.
- Maintain appropriate documentation discipline and audit readiness.
- Apply risk-based decision-making when supporting regulated manufacturing systems.
- Ensure infrastructure changes and incident-resolution activities are appropriately documented.
- Support compliance and audit activities when required.
6. Backup, Storage & Recovery- Support and coordinate backup, retention, storage capacity, and recovery readiness for manufacturing, laboratory, and OT workloads.
- Review and verify backup and infrastructure logs.
- Coordinate and validate recovery/test-restore activities.
- Identify backup, capacity, retention, and recovery gaps proactively.
- Work with Storage/Backup and infrastructure teams to remediate identified risks.
- Ensure critical manufacturing workloads have appropriate recovery capabilities.
7. Windows, Active Directory & Identity Support- Apply Windows administration fundamentals when troubleshooting manufacturing and laboratory systems.
- Support issues involving:
- Windows servers/workstations
- Active Directory
- AD groups
- User/service accounts
- Authentication
- Authorization
- Access permissions
- Coordinate IAM and Active Directory changes with enterprise teams.
- Troubleshoot access issues and determine whether problems originate from identity, application, operating system, network, or security layers.
8. Laboratory & Manufacturing Systems Support- Support infrastructure and connectivity associated with laboratory and manufacturing technology environments.
- Work with systems and platforms such as:
LIMS
CDS
Laboratory instruments
SCADA
HMI
Historians
Manufacturing equipment
- Coordinate with application SMEs, manufacturing teams, laboratory teams, infrastructure groups, and vendors to restore services quickly.
- Understand dependencies between manufacturing equipment, applications, infrastructure, networks, and security services.
9. Documentation & Asset Management- Maintain clear and accurate technical documentation, including:
- Incident documentation
- RCA summaries
- Connectivity requirements
- Infrastructure requirements
- Troubleshooting documentation
- Technical change requirements
- Maintain accurate asset and CMDB information for supported systems and infrastructure.
- Ensure documentation meets operational, compliance, and audit-readiness expectations.
10. Stakeholder & Vendor Coordination- Coordinate activities across global/shared service teams including:
- Networking
- Cybersecurity
- IAM
- Server/Windows
- VMware/Virtualization
- Storage/Backup
- End User Computing
- Manufacturing/Lab application teams
- External vendors
- Manage multiple incidents and project activities concurrently.
- Prioritize activities based on operational impact and business risk.
- Communicate technical issues clearly to both technical and non-technical stakeholders.
- Translate technical problems into understandable business impact, operational risk, and remediation requirements.
- Set appropriate expectations and escalate issues based on business criticality.
Required Skills & Experience- 8+ years of strong experience supporting IT/OT infrastructure within manufacturing and/or laboratory environments.
- 5+ years of demonstrated ability to own complex end-to-end IT/OT troubleshooting and root cause analysis.
- Experience supporting VxRail infrastructure is highly desirable.
- 5+ years of experience supporting manufacturing equipment digitalization and network connectivity.
- 5+ years of working knowledge of GxP/GMP regulated environments and associated documentation and audit-readiness expectations.
- 3+ years of strong understanding of networking fundamentals including VLANs, switching/routing, DNS, DHCP, ports/protocols, and firewall connectivity.
- Experience coordinating network and firewall changes with enterprise infrastructure and cybersecurity teams.
- Experience with VMware/virtualization technologies and troubleshooting across host, VM, network, and storage layers.
- Working knowledge of Windows administration and Active Directory.
- Experience troubleshooting authentication, authorization, and access-related issues.
- Experience with backup, retention, storage, capacity management, recovery readiness, and test restores.
- Familiarity with manufacturing and laboratory technology environments such as LIMS, CDS, instrument connectivity, SCADA, HMI, and historian systems.
- Experience working within shared-services and limited-privilege operating models.
- Strong incident management, troubleshooting, escalation, and follow-through capabilities.
- Strong technical documentation skills, including incident notes, RCA documentation, connectivity requirements, and CMDB maintenance.
- Strong vendor and cross-functional team coordination skills.
- Excellent verbal and written communication skills.
- Ability to manage concurrent incidents and project activities based on business impact and risk.
Preferred Skills- Experience supporting pharmaceutical, life sciences, or other regulated manufacturing environments.
- Experience with manufacturing equipment network onboarding and digitalization initiatives.
- Experience with MERA network onboarding.
- Hands-on exposure to VxRail and VMware infrastructure.
- Experience supporting manufacturing/laboratory systems in a GxP/GMP environment.
- Experience coordinating across global infrastructure and cybersecurity shared-service organizations.
- Familiarity with Data Integrity (DI) requirements and infrastructure upgrades within regulated environments.
Key SkillsIT/OT Infrastructure | Manufacturing Digitalization | Manufacturing Equipment Connectivity | OT Networking | GxP | GMP | Data Integrity (DI) | MERA Network | VxRail | VMware | Windows Server | Active Directory | IAM | VLAN | DNS | DHCP | Firewalls | TCP/IP | Ports & Protocols | Cybersecurity | Storage | Backup & Recovery | LIMS | CDS | SCADA | HMI | Historian | Instrument Connectivity | Root Cause Analysis (RCA) | Incident Management | CMDB | Vendor Management | Manufacturing IT | Lab IT
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $55-$63/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits
