Senior IT Operations Analyst | Monroe, LA | Baton Rouge, LA | Tuscaloosa, ALAs a
Senior IT Operations Analyst within our
Platform and Services team, you'll help keep the technology behind our business secure, available and performing at its best. This role can be based in
Monroe or Baton Rouge, Louisiana, or Tuscaloosa, Alabama, giving you the opportunity to combine hands-on technical expertise with forward-looking infrastructure planning across our operations.
Role responsibilities- Take ownership of the availability, performance, security and resilience of our infrastructure through proactive monitoring, capacity planning and robust technical design.
- Identify technology risks, vulnerabilities and lifecycle challenges, working with Cyber Security and other IT teams to recommend and implement effective solutions.
- Create low-level technical designs, contribute to technology roadmaps and provide technical expertise to projects, ensuring solutions align with architecture, governance and business needs.
- Play an active role in IT Service Management, including Change, Incident and Problem Management, driving root-cause resolution and continuous service improvement.
- Strengthen our disaster recovery capability, maintaining and testing recovery plans and working with technology partners and third-party suppliers to ensure we're prepared for significant service disruption.
Skills and qualifications required- Must have: Strong hands-on enterprise infrastructure experience, including Windows Server, Active Directory, Microsoft 365/Office 365, Exchange and VMware or Hyper-V.
- Must have: Experience with public cloud platforms, such as Microsoft Azure, AWS or Google Cloud, together with strong troubleshooting, analytical and problem-solving skills.
- Must have: Practical knowledge of ITSM and Change Control, alongside infrastructure security, vulnerability management and disaster recovery.
- Must have: Strong communication and relationship-building skills, with the ability to explain technical concepts clearly and work effectively across teams and with third-party partners.
- Nice to have: Experience with Veeam, Zerto, Microsoft SQL Server or SCCM, or exposure to industrial/manufacturing environments and PLC networks.
Location & travel: This position can be based in
Monroe, LA; Baton Rouge, LA; or Tuscaloosa, AL. As the role supports Drax operations across multiple sites, you should be comfortable traveling
approximately 20% to 30% within the Southern United States and working in production environments when required.
Ready to make a difference?Apply today and bring your expertise to Drax, where you'll have the opportunity to make a real impact. A career at Drax is more than just a job. It's a chance to make a difference and help us deliver the change needed for a more sustainable future.
:
