Position at Parts Town
Perks
- Parts Town Pride - check out our Virtual Tour and Culture!
- Quarterly profit-sharing bonus
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- On demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match employee assistance programs and time away - don't worry, we've got you covered
The Job at a Glance
The Senior IT Analyst provides hands-on technical support and administration for a fast-paced fulfillment center. This role maintains reliable, secure technology across warehouse operations, office end-user devices, infrastructure, and fulfillment automation systems.
A Typical Day
Fulfillment Center Technology
- Deploy, troubleshoot, and maintain Zebra printers, handheld scanners, and mobile devices.
- Support Lenovo laptops, workstations, and peripherals throughout their lifecycle.
- Provide IT support for Box Logix, Auto Store, Körber One, and Exacta, working with operations, engineering, and vendors.
- Coordinate maintenance and changes to minimize disruption to fulfillment operations.
Infrastructure and Systems Administration
- Administer DHCP, DNS, and Active Directory, including accounts, permissions, and Group Policy.
- Use Wireshark to analyze network traffic and support root cause analysis.
- Support Microsoft Azure and Exchange administration within assigned access.
- Provide data center support, including servers, network equipment, cabling, and asset tracking.
- Assist with backup verification, recovery procedures, and business continuity.
Endpoint and Mobile Device Management
- Manage device enrollment, deployment, patching, and compliance through Microsoft Intune, Tanium, SOTI MDM, and Jamf.
- Support Windows, Android, and Apple devices.
- Maintain standard configurations and deployment procedures.
Monitoring, Security, and Service Delivery
- Use Dynatrace to investigate performance issues and service disruptions.
- Support CrowdStrike Endpoint Agent Health and coordinate security remediation.
- Manage incidents, requests, changes, and problems in Jira with accurate documentation.
- Lead troubleshooting for complex or recurring issues and document root causes.
- Maintain technical documentation, asset records, and escalation contacts.
- Mentor support staff and coordinate with vendors, corporate IT, and site leadership.
To Land This Opportunity
- You've built a strong foundation, whether through a bachelor's degree in information technology, at least five years of hands-on experience in IT support, systems administration, or infrastructure operations, or both.
- You've kept technology humming where the action is, in a fulfillment center, distribution center, warehouse, manufacturing facility, or similar operational environment.
- You're the go-to troubleshooter when Zebra printers and scanners, Lenovo laptops, or Windows operating systems act up.
- You know your way around DHCP, DNS, Active Directory, and TCP/IP networking, and you can untangle enterprise connectivity issues.
- You've put Wireshark to work, capturing packets and analyzing network traffic to find what's really going on.
- You've administered endpoint or mobile device management platforms such as Microsoft Intune, Tanium, SOTI MDM, or Jamf.
- You're familiar with Microsoft Azure, Microsoft Exchange administration, endpoint security, monitoring tools, and general data center operations.
- You can size up incidents by their operational impact, talk clearly with technical and nontechnical teams alike, and handle escalations on your own.
Preferred Qualifications
- Direct experience with Box Logix conveyor systems, Auto Store, Körber One, and Exacta.
- Experience using Dynatrace, CrowdStrike, and Jira.
- PowerShell scripting or other automation experience.
- Relevant Microsoft, networking, security, or IT service management certifications.
- Experience coordinating technology deployments, site expansions, or operational improvement projects.
About Your Future Team
Our IT team's favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go fast, and coffee...a lot (they'll hear you out on whether Dunkin or Starbucks gets your vote).
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Parts Town is a pay-for performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
