Bachelor's degree in Business Administration or Economics preferred
2-4 years of experience in the financial services industry
Proficiency with Microsoft 365
Experience in Private Equity or Hedge Fund Investor Services is a plus
Strong customer service and client relationship skills
Ability to manage multiple tasks with varying deadlines
Impeccable attention to detail
Excellent verbal and written communication skills
Responsibilities
Acknowledge and respond to client inquiries promptly, coordinating with teams as needed
Review and process investor onboarding documentation
Maintain investor records across multiple systems
Prepare ad-hoc and regular reporting for sponsors and investors
Review investor audit confirmations and recurring deliverables
Disseminate fund and investor correspondence across platforms
Track incoming capital call wires and prepare distributions
Train less experienced associates and review deliverables
Benefits
Challenging and rewarding role in a fast-growing organization
Opportunities for personal and professional career development
Great working environment with competitive benefits
Part of an industry-leading team known for service excellence
Full Job Description
Senior Investor Services Analyst
What's the role?
The Senior Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.
What you'll be doing
Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation)
Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
Review and/or maintain investor records across multiple internal and external systems
Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
Review and/or prepare investor audit confirmations and monthly recurring deliverables
Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
Track incoming capital call wires and prepare capital distributions payments across various client accounts
Progressive responsibilities to include training of less experienced associates, and first level review of deliverables
Ensure all work is completed in line with the service level agreement
Liaise with the client service team to ensure efficient and excellent client service experience for Gen II's sponsors
Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
Participate in special projects
Operate efficiently in a deadline-driven, high volume, and everchanging environment
The ideal background for this role:
Bachelor's degree in Business Administration or Economics is a plus
2-4 years' experience in the financial services Industry
Proficiency with Microsoft 365
Private Equity or Hedge Fund Investor Services background a plus
Ability to manage multiple tasks and projects with differing deadlines
Impeccable attention to details
Excellent verbal and written communications
Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
Experience with Allvue CRM a plus
What we offer
A challenging and rewarding role in a fast-growing organization
Opportunities for personal and professional career development
Great working environment, competitive salary, and benefits
Opportunity to be part of an industry leading team known for service excellence
The salary range for this position is $70,000 to $95,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offered within that range will depend on the candidate's experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of three (3) days a week in our office and two (2) days remotely.
