Bachelor's degree in IT, Healthcare Life Sciences, or equivalent field
4-6 years' experience in medical, pharmaceutical, or imaging environments
Strong problem-solving and analytical skills
Proficiency in SQL, HL7, and DICOM standards
Excellent written and communication skills
Ability to manage multiple tasks and conflicting priorities
Experience in enterprise IT and an understanding of PAC/RIS workflows
Responsibilities
Build and implement integration solutions, ensuring maintenance and deployment
Provide technical support via phone or on-site and troubleshoot integration issues
Document system design and implementation processes for software
Manage projects involving interface migrations and upgrades, including go-live support
Develop training materials and train users on hardware and software
Travel onsite to resolve interface or service-related issues as needed
Serve as a subject matter expert and mentor junior analysts
Benefits
Remote work flexibility from anywhere in the U.S. or Canada
Opportunities for continuous professional development
Recognition from 'Great Place to Work' certification
Strong company culture focused on employee feedback and engagement
Innovative company perks and competitive benefits
Full Job Description
INFINITT North America
Job Description: Senior Interface Analyst
This role can be performed remotely from anywhere in the U.S. or Canada. Our headquarters are in New Jersey, and local team members are welcome to work in the office if they prefer.
The INFINITT Senior Interface Analyst will be responsible for all Integrations related functions, including but not limited to participating in projects, support, working with 3rd party vendors and reporting. This role is largely a second-tier position for questions, requests and projects related to Integrations Team functions.
Reporting Structure:
The INFINITT Senior Interface Analyst will report to: Interface Team Manager
Principle Functions:
Professional Services Analysts
Building and Implementing Interfacing Solutions as well as maintaining integration solutions.
Provide varying degrees of support (phone, in person, on-site, or as required) related to interface. Provide technical service and troubleshoot thoroughly. Report and/or document escalations as needed. Identify technical issues and provide resolutions to customers.
Documentation: System Design, Software and Implementation documentation - Technical and non-Technical. Test processes and information gathering with the goal of improving test processes and quality and efficiency of product.
Projects and Professional Services including and not limited to: Interface Migrations, Upgrades, Go-Live Support, IPC, Database Exports, HL7 Interfaces and Customizations
Any duties that may be relevant and industry acceptable for the Senior Interface Analyst role such as: After-hours Support and Off Hour projects may be asked and/or required to meet deadlines
Develop training materials and procedures, and/or train users in the proper use of hardware and software
Traveling onsite to diagnose or build Interface or Professional Service-related solutions as needed
Act as a Subject matter expert (SME) for professional services activities and provide sound advice or support to other team members
Provide Senior Level guidance, advice, and training as needed for other Interface Analysts on the tea
Essential Qualifications
Bachelor's degree in information technology, Healthcare Life Science, or equivalent
4-6 years' experience working in a medical, pharmaceutical, or imaging environment including quality and/or auditing duties.
Required, ability to prioritize multiple tasks and conflicting priorities.
Required, solid problem solving and analytical skills; ability to quickly understand any issue/problem encountered and recommend an appropriate solution.
Essential Experience
Excellent coding / programming knowledge
Proficient in SQL querying and updates
Working knowledge of HL7 and DICOM standards
Enterprise IT background
Understanding of PAC/RIS workflow
Excellent written and communication skills
Well versed in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Excellent organization skills
Ability to perform under pressure or in high pressure situations
Ability to prioritize, multi-task (as needed), and understanding of sense of urgency
Essential Characteristics
The candidate must be a professional and team-oriented individual with the ability to problem solve by thinking "outside of the box", remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eagerness and willingness to add to their knowledgebase/skills and grow professionally. The candidate should possess the following qualities:
