Senior Implementation Project Manager

We are looking for an Implementation Project Manager with deep experience leading software implementation projects. As Rad AI's award-winning platform continues its rapid adoption, you will play a key role in guiding customers through successful deployments. You bring a proactive, "can do" mindset and thrive in a fast-paced, high-growth environment where adaptability and collaboration are essential. What You'll Be Doing: • Work independently to plan, monitor, and manage multiple complex customer-facing projects • Lead the end-to-end delivery of Rad AI's products to radiology practices and health systems, from kick-off to go-live and transition to support • Own implementation readiness and go-live planning, coordinating testing, training, customer preparedness, cutover activities, and post-launch transition. Identify readiness gaps early and develop actionable recovery plans when milestones or commitments are at risk • Maintain accurate, current project plans, milestones, forecasts, risks, decisions, and action items in established project management systems, ensuring clear ownership, timely follow-through, and reliable visibility for stakeholders • Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines • Serve as the primary client-facing contact throughout the implementation • Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders • Track and manage feature requests, ensuring clear communication, documentation, and prioritization • Anticipate and actively manage project risks, dependencies, and potential delays; develop and track mitigation plans, communicate threats early, and escalate material issues with clear business impact, recommended actions, and accountable owners • Proactively investigate challenges, assess root causes and business impact, evaluate options, and recommend practical solutions. Exercise sound judgment within established authority and escalate decisions with clear recommendations when needed • Conduct weekly status meetings with internal and external stakeholders • Collaborate and coordinate with Rad AI's product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback • Provide ongoing updates to leadership throughout the project, via dashboards and reports • Foster transparent, respectful, and solutions-focused partnerships with customers and internal teams, navigating competing priorities, addressing difficult conversations constructively, and driving alignment on decisions and commitments • Identify opportunities to improve implementation processes, documentation, and customer outcomes; proactively propose and help implement practical solutions, contribute lessons learned, and support adoption of agreed improvements. • Contribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service Who We're Looking For: • Bachelor's degree or above • At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environment • Strong project planning and execution skills, including timeline, scope, and risk management • Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT • Prior professional consulting or healthcare software implementation experience • Prior experience or familiarity with radiology workflows • Prior experience or familiarity with HL7, FHIR, and EHRs • Excellent people/relationship management and communication skills, with the ability to navigate challenging conversations, influence without authority, and hold stakeholders accountable respectfully • Practical working knowledge of SaaS solutions, implementations, and technical concepts • Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment • Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals • Proficiency with project management tools Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care-making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you! Location Details: For roles listed as San Francisco - Onsite: • This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs. For roles listed as United States - Remote: • This role is open to candidates located anywhere in the United States. For roles listed as San Francisco - Onsite + United States - Remote: • We will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States. For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including: • Comprehensive Medical, Dental, Vision & Life insurance • HSA (with employer match), FSA, & DCFSA • 401(k) • 11 Paid Company Holidays • Flexible PTO policy • Annual company-wide offsite • Periodic team offsites • Annual equipment stipend • For roles based outside the US, your recruiter can share more details