Senior Implementation Project Manager

As a Senior Implementation Project Manager, you'll lead complex and enterprise customer implementations from discovery through launch and transition to ongoing success. Reporting to the Manager, Implementation Project Management, you'll guide multiple workstreams, align customer and internal stakeholders, and turn technical and business goals into clear delivery plans and measurable outcomes. Your work will help organizations adopt secure, productive ways of working and advance 1Password's mission to create a safer, simpler digital future. This is a remote opportunity within Canada and the US, with a preference for Pacific Time coverage. What we're looking for: • Bring 5+ years of experience in project management, implementation, professional services, or a related field within Business-to-Business Software as a Service (B2B SaaS). • Lead complex customer implementations involving multiple workstreams, changing conditions, competing priorities, and diverse stakeholder groups. • Demonstrate experience delivering paid professional services or implementation packages, including managing scope, tracking project time, and delivering within agreed timelines. • Translate customer goals into practical strategies, project plans, milestones, decisions, and next steps while surfacing risks and dependencies early. • Communicate clearly with technical and business stakeholders, including executive audiences, and lead difficult conversations with sound recommendations. • Bring strong technical curiosity and the ability to learn products quickly, with familiarity across SaaS, identity providers, single sign-on (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, command-line interfaces (CLI), endpoint management, or device trust. • Hold a Project Management Professional (PMP) certification and demonstrate a commitment to mentoring colleagues, improving delivery practices, and using artificial intelligence (AI) responsibly to strengthen research, preparation, documentation, and workflows. What you can expect: • Lead complex and enterprise 1Password implementation and onboarding projects from discovery through launch, owning scope, timelines, dependencies, risks, and next steps. • Establish clear operating models for customer engagements, including integrated plans, governance, communication rhythms, decision rights, escalation paths, and durable documentation. • Partner with customer executives, sponsors, champions, technical owners, and internal teams to understand business and security goals and guide implementation decisions. • Coordinate closely with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants, and other specialists to address customer requirements and technical dependencies. • Lead kickoffs, discovery sessions, status meetings, executive updates, launch-readiness reviews, and transition activities for ongoing customer success. • Take ownership of ambiguous or at-risk engagements by diagnosing root causes, managing tradeoffs, creating recovery plans, and communicating recommended actions. • Mentor and coach project management colleagues, create reusable guidance and playbooks, and identify improvements that strengthen delivery consistency and the customer experience. USA-based roles only: The annual base salary for this role is between $106,000 USD and $148,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $97,000 CAD and $136,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.