Senior Implementation Lead

Overview

The Senior Implementation Lead serves as the primary point of contact for clients in active project implementation, utilizing their deep knowledge of Origami’s product and the insurance industry to efficiently lead a team to implement client business requirements.

 

Starting base pay for this role is between $105,000 and $135,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

• Owns the execution and outcomes of the project and its deliverables. Ultimately accountable for the success of the project (profitability, quality, client satisfaction, standards adherence, content communication).

• Leads discovery sessions for deliverables included in projects.

• Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.

• For project implementations, assigns deliverables and other tasks to individual team members.

• Configures the Origami platform to meet client requirements.

• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.

• Responsible for the submission, oversight, and communication of client-specific bug related JIRA tickets identified during the implementation.

• Records hours worked in accordance with Origami's time entry policy.

• Manages tracking, erosion, auditing, and reporting of project hours.

• Ensures accurate and timely entry and reporting of all team members' hours worked for all assigned projects.

• During implementation, identifies potential scope creep / out-of-scope work and escalates to Project Manager.

• Performs unit testing of assigned deliverables.

• Prepares training materials and conducts user training.

• Identifies potential expanded sales opportunities during the implementation and notifies / coordinates with account management team on pursuing.

• Supports account management team in presenting and negotiating pricing and Statement of Work for change orders/expanded scope to client.

  Qualifications

• Bachelor’s Degree in a Computer Science or business-related field

• JavaScript, XML, SQL experience preferred

• 8+ years’ experience in a client-facing professional services position

• Superior communication and presentation skills required

• Strong interpersonal skills required

• Healthcare or EHS industry experince preferred

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid, with many eligible to be completely remote
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK