Who You Are

The Senior Implementation Engineer owns Clearwave's largest and most complex client implementations from contract signature through transition to Support. You pair deep technical skill with a genuine service mindset: you can lead a discovery session with a practice administrator in the morning and debug a data mapping in the afternoon. You set the technical standard for the team, mentor newer engineers and help shape how Clearwave implements at scale.

What You'll Do

Lead complex implementations
• Own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support
• Plan scope, timeline and resources, and actively manage risks, dependencies and escalations
• Serve as the primary technical point of contact for client project teams and their IT staff

Discover and design the solution
• Lead discovery sessions to document each client's current scheduling, registration and eligibility verification workflows
• Map current-state processes to the Clearwave platform and design the future-state solution
• Define, document and secure client sign-off on business and technical requirements
• Make sound build decisions and push back constructively when a request would create long-term risk for the client

Build, integrate and troubleshoot
• Build and review complex configurations, SQL, data mappings and integration logic
• Partner with client IT teams and PM System and EHR vendors on interfaces and data exchange
• Own the testing strategy for your projects, including test plans, UAT and data validation, and lead go-live readiness
• Act as the escalation point for difficult technical issues during implementation and hypercare

Partner with clients
• Build trusted relationships with client stakeholders at every level, from front-desk leads to IT directors to executives
• Communicate status, risks and trade-offs clearly to clients, Clearwave leadership and Customer Success
• Own client satisfaction through implementation and hand off a stable, well-documented client to Support and Customer Success

Raise the bar for the team
• Mentor and train Implementation Engineers through configuration reviews, pairing and onboarding
• Lead team initiatives and drive improvements to our implementation methodology, tooling, templates and playbooks
• Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort
• Maintain project deliverables and documentation that can be reused as intellectual capital
• Contribute to company initiatives

What You'll Bring
• 5+ years in a technical implementation, solutions engineering or integration role delivering enterprise software
• Advanced SQL skills plus strong working knowledge of XML, JSON and HTML
• Hands-on experience with APIs and data integrations
• Established proficiency with Git or another source control tool
• A track record of leading complex, multi-stakeholder implementations for large customers to an on-time go-live
• Ability to turn ambiguous business workflows into clear requirements and a working technical design
• Exceptional communication with both technical and non-technical audiences, including executives
• Experience mentoring, training or coaching teammates
• Strong ownership, sound judgment and composure under pressure

Preferred
• Healthcare technology experience, especially with PM Systems, EHRs or patient access workflows such as scheduling, registration and eligibility
• Experience with HL7, FHIR or X12 270/271 eligibility transactions
• Working knowledge of HIPAA and secure handling of protected health information
• Scripting experience in Python, JavaScript or a similar language
• Project management training or certification such as PMP or Scrum
• PCT, MT, CST time zones preferred

What We Offer
• Competitive salary
• Flexible Time Off, including 8 holidays
• Paid Parental Leave
• 401(k) plan with matching employer contribution
• Discretionary annual bonuses and merit raises
• Hybrid work schedule
• Comprehensive benefits package, including medical, dental and vision insurance