Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy. About the Team:
Senior Implementation Consultants (SICs) help ensure that Medidata's software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. SICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata's software to provide the most value.
The SICs work with Project Managers and other functional departments during the implementation or enablement of Medidata's software applications, in addition to helping in the training, education and mentoring of colleagues. SICs are leaders of clients and internal colleagues, as well as champions of our products and processes).
Responsibilities:
- Proven ability to lead configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements.
- Adhere to or educate on best practices for implementing Medidata's software.
- Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata's suite of products, as well as in custom integrations.
- Support less experienced team members with client engagements, being accountable for quality of delivery.
- Support developers and other cross functional departments during configuration or implementation of specifications.
- Support cross functional departments with issue resolution.
- Delivery of in-person/remote client workshops.
- Proven ability to work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
- Proven ability to support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
- Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
- Communicate status reports to stakeholders on both client and internal projects.
- Lead internal initiatives, e.g., process improvement, product improvement, identifying best practices and developing workshop materials.
- Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
- Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
- Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
- Support third party vendors with integration and/or data transfer efforts.
- Own multiple, complex customer facing projects or engagements.
- Ability to support platform implementations or enablement projects.
- Deep knowledge and experience in one product or solution, or, significant relevant experience in a group of products/solutions.
- Mentor/Train ICs, AICs or new employees.
- Support management in achievement of business objectives outside of client deliverables.
Qualifications:
- Expert industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
- Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions.
- Ability to work with technical R&D staff and translate new software features into real world examples
- Knowledge of computer usage in a web-based environment
- Ability to absorb and apply new information quickly
- Ability to think logically to solve complex problems
- Solid analytical and technical skills with regard to software applications
- Demonstrated strong collaboration and team-building skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Self-motivated, able to assume responsibility and work autonomously in a professional manner
- Experience of working to Standard Operating Procedures
- Highly adaptable to changing business needs and product landscapes, maintaining a positive outlook and inspiring/motivating others
- Willing to travel to office locations and customer engagements
- Minimum 4-year university/college degree or equivalent (analytic discipline a plus)
- Multi-year experience working with clinical trials, or equivalent combination of education and experience required.
- Prior services delivery experience required
- Prior data management or clinical trial software consulting experience preferred.
- Demonstrated experience leading and supporting project teams and meeting project timelines
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Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
We will accept applications on an ongoing basis until we fill the position.
