About the roleAs a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect (Key Responsibilities)- Learn and coach others on the relevant Intellect product suite.
- Conduct onboarding of new customers.
- Strategically guide customers with the implementation and launch of Intellect's product suite.
- Train customers and other team members on Intellect's product suite.
- Understand customer challenges and evaluate business requirements.
- Translate requirements into system design.
- Manage activities to drive completion and support through project milestone objectives.
- Recommend and execute continuous improvements.
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
- Explore and design ways to meet customer needs in situations where established processes may not yet exist.
- Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
- Perform other duties as assigned.
What you'll need to be successful (Requirements)- Bachelor's degree in technology or business (or equivalent experience in lieu of degree)
- 5+ years of experience implementing software systems and SaaS
- Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
- Knowledge of Connected Front End Worker (CFW) software and practices.
- Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
- Technological savvy with the ability to learn new systems quickly
- Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
- Experience with customer project design and scoping
- Comfortable working with senior stakeholders, including VP and C-suite level
- Strong analytical thinking, with experience using data to demonstrate ROI and success
- Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
- Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
- Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
- Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally
Nice-to-Have Qualifications- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including those where English is not their first language
- A qualification or certification in project management (e.g., PMP, PRINCE2)
- Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)
Why Become an Intellectual?- Competitive salary and outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
The pay range for this role is:
80,000 - 120,000 USD per year (Remote (United States))
