Senior HRIS Analyst
Quorum Health Corporate Office - Brentwood, Tennessee
Full-Time Position Position SummaryThe Senior HRIS Analyst serves as the primary technical and functional expert for the organization's enterprise HR systems, in UKG Pro (Core HR/Payroll) and UKG Workforce Management (Timekeeping and Advanced Scheduling). This role partners closely with other business stakeholders to identify business needs, influence solutions, and drive system initiatives that enhance operational effectiveness. Leveraging strong interpersonal, consultative, and change management skills, the Senior HRIS Analyst collaborates effectively across all levels of the organization to support the successful implementation, adoption, and optimization of technology enhancements.
This position is responsible for system configuration, integrations, reporting, data integrity, and all levels of system troubleshooting while serving as a trusted resource for continuous process improvement and HR technology innovation.
Key Responsibilities- Lead the configuration, maintenance, and continuous improvement of the UKG Pro platform.
- Ensure seamless data synchronization between UKG Pro HR and Payroll modules, maintaining compliance with healthcare labor laws, shift differentials, and tax regulations.
- Build, test, and maintain complex file feeds and APIs connecting UKG Pro to third-party benefit providers and external vendors.
- Oversee the testing and deployment of UKG system releases, ensuring zero disruption to the organization operations.
- Manage configurations for UKG WFM, including pay policies, holiday profiles, accrual rules, and attendance patterns.
- Lead business partner in collaborating with business owners of Advanced Scheduling configurations to support 24/7/365 healthcare operations. This may include and not limited to managing complex shift rotations, on-call tracking, credential/license-based scheduling, and department-specific staffing matrices.
- Act as the technical/process escalation point for HR, Payroll, and Operations teams via ServiceNow. Provide timely resolution of system bugs, configuration requests, and data corrections.
- Partner with IT to optimize ServiceNow workflows, routing rules, and knowledge base articles specifically for HRIS and Payroll inquiries.
- Lead systems user adoption and proficiency by providing clear system education and high-touch customer support for any system upgrade or implementation. Assess and determine training and additional support needs to the facilities.
- Develop business-critical Business Intelligence (BI) reports, dashboards, and analytics tracking labor costs, overtime, turnover, and scheduling variances.
- Execute routine audits to guarantee data integrity.
- Other projects and duties as assigned.
Qualifications- Experience: 5 to 10 years of progressive experience working as an HRIS Analyst, with a heavy emphasis on HR technology administration.
- Proven, hands-on administration experience with UKG Pro (Ultimate Software) and UKG WFM timekeeping, minimum 3 years' experience.
- UKG Advanced Scheduling within a complex, shift-based environment, minimal experience (e.g., healthcare, manufacturing, or hospitality) or equivalent scheduling system experience preferred.
- Strategic partner with strong interpersonal and relationship-building skills with the ability to effectively collaborate with leadership to identify system needs, drive process improvements, and implement technology enhancements.
- Prior experience in a healthcare preferred.
- UKG Pro or UKG WFM Professional Certifications preferred.
