Job SummaryJCS Solutions LLC is seeking a
Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Location: Arlington, VA
Clearance: active Secret
Certification: CompTIA A+, Security+
What's in it for you: - Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:- Provide phone and in-person support to users
- Support users with e-mail, directories, and standard Windows desktop applications
- Troubleshoot applications developed under the contract
- Serve as initial point of contact for hardware/software issues
- Troubleshoot PC and printer problems
What you will bring: - Must be US Citizen
- 4 or more years of experience in help desk or technical support
- Certification: CompTIA A+, Security+
- Experience with Windows desktop applications
- Knowledge of e-mail systems and directories
- PC and printer troubleshooting skills
- Strong customer service and communication skills
- Ability to work on-site at Arlington, VA (Pentagon)
- Clearance: Active Secret required; Top Secret clearance strongly preferred
How you will wow us:- Prior experience supporting DoD or DISA end users
- Experience with DoD help desk ticketing systems
- Familiarity with military network environments and protocols
At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $75,000.00 to $90,000.00
