4+ years of help desk or technical support experience
CompTIA A+ and Security+ certifications
Proficient in Windows desktop applications
Knowledgeable in e-mail systems and directories
Skilled in troubleshooting PCs and printers
Strong customer service and communication abilities
Active Secret clearance; Top Secret preferred
Responsibilities
Provide phone and in-person support to users
Assist users with e-mail, directories, and Windows applications
Troubleshoot applications developed under contract
Act as the initial point of contact for hardware/software issues
Resolve PC and printer problems
Benefits
Join a premier technology firm specializing in innovative solutions
Collaborative, inclusive, and innovative work culture
Tremendous growth potential in a high-performing team environment
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!
Full Job Description
Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Location: Arlington, VA Clearance: active Secret Certification: CompTIA A+, Security+
What's in it for you:
Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!
What you will do:
Provide phone and in-person support to users
Support users with e-mail, directories, and standard Windows desktop applications
Troubleshoot applications developed under the contract
Serve as initial point of contact for hardware/software issues
Troubleshoot PC and printer problems
What you will bring:
Must be US Citizen
4 or more years of experience in help desk or technical support
Certification: CompTIA A+, Security+
Experience with Windows desktop applications
Knowledge of e-mail systems and directories
PC and printer troubleshooting skills
Strong customer service and communication skills
Ability to work on-site at Arlington, VA (Pentagon)
Clearance: Active Secret required; Top Secret clearance strongly preferred
How you will wow us:
Prior experience supporting DoD or DISA end users
Experience with DoD help desk ticketing systems
Familiarity with military network environments and protocols
At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $75,000.00 to $90,000.00
