Senior Group Director, Human Resources & Employee Relations Advisory

About the Role:  

CHANEL is now hiring a Senior Group Director, People & Organization (P&O) Advisory to lead our Human Resources Generalists and Employee Relations Specialists in the delivery of best-in-class HR & ER support.  This dynamic role sits within the CHANEL HQ offices located in New York City.  The Senior Group Director, P&O Advisory team leads the HR Generalists, responsible for Service Delivery to employees and managers on life cycle moments, andthe Employee Relations Specialists, responsible for all investigations. This role ensures the delivery of best-in-class HR support with the right service level by topic across the organization.

What impact you can create at CHANEL: 

• Develop and maintain robust frameworks and standards for service delivery, ensuring consistency and quality of delivery across the organization. 

• Oversee HR Generalists ensuring proactive, consistent value-added HR guidance in line with business needs 

• Oversee Employee Relations Specialists ensuring effective handling of complex employee relations cases and escalations 

• Implement and continuously improve triage and escalation protocols for efficient case management and service delivery 

• Proactive sharing of common insight, themes and learnings to HRBP and COEs 

• Monitor impact and effectiveness using data-driven insights to refine processes and ensure continuous improvement. 

• Manage directly leadership complexities and escalation cases 

• Lead knowledge sharing and upskilling across the pool including Retail HRGs 

Key Decisions: 

• Set standards for service level agreements (SLAs), process flows and oversee compliance 

• Determine escalation thresholds for complex or high-risk cases 

• Define and continuously refine triage and escalation frameworks 

• Identify efficiency and automation opportunities to enhance ways of working and impact with team and processes 

• Allocate HR Generalist and ER Specialist resources based on case complexity and business need 

• Build common tools and templates for delivery 

• Define metrics of delivery and continue service improvement 

Success Measures: 

• Consistent and high-quality HR support across all topics 

• Ability to identify common themes and opportunities coming from cases raised, influence of HR roadmap 

• Timely case resolution and effective management of escalations 

• Positive stakeholder and employee feedback 

• Compliance with legal and regulatory requirements in case handling 

• Proactive and effective collaboration with HRBP, COEs and other business partners 

You are energized by:   

• Building employee services that address the needs of the organization and support the culture.  

• Architecting scalable, future-ready HR & ER solutions that empower the business to accelerate growth and operational excellence  

• Measuring SLA delivery and impact through quality and quantity 

• Thriving within a highly collaborative, multicultural environment that values diversity of perspective and collective problem-solving  

• Navigating competing priorities with clarity and composure in a fast-paced, high-demand environment while maintaining strategic focus  

• Inspiring and motivating cross-functional teams through inclusive leadership, intellectual curiosity, and a commitment to shared success 

What you will bring to the team: 

• A minimum of 12 years' experience in Human Resources, Employee Relations, etc. 

• Strong process design and delivery experience required 

• Experience developing metrics for service delivery and enhancing protocols 

• Strong balance of human experience and process efficiency 

• Direct experience managing HRG and Employee Relations work for client groups 

• People Leadership experience critical 

• Retail, Hospitality, Service industry experience preferred but not required

Position Logistics:

• Role requires a minimum of 3 days in-person office presence in the New York City office

• Minimum of 12 years of relevant experience with expertise in Human Resources (HR), Employee Relations (ER), people leadership, operational excellence and process optimization

• Will have BS/BA degree, master's degree a plus

Compensation:       

• Theanticipatedbase salary range for this position is$166,000-$210,000.A base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.  

 Benefits and Perks:       

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund     

• Family and care giving benefits (inclusive ofparental leave, fertility support,MilkStork, and Care.com Membership)     

• Generous paid time off policies to include vacation, holiday, sick and volunteer days     

• 401K and other incentives     

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program     

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking  

Additional Information:        

Chanel is a private company whose values are grounded in creatingconditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment whereindividuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

   Arts and Culture:        

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.  

  Fondation Chanel:        

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.     

• For more information, please navigate to the Fondation Chanel websitehere  

    Career and Leadership Development:         

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.  

  *Chanel, Inc. benefits andperksare dependent on eligibility and subject to modification by Chanel at any time.