State licensure as a Funeral Director required; Bachelor's degree in Business Management preferred.
7-10 years of experience as a licensed Funeral Director, with at least 3 years in a senior leadership role.
Experience overseeing multiple funeral home locations is highly desirable.
Demonstrated leadership and mentorship skills with a passion for developing talent.
Strong financial acumen with a solid understanding of budgeting and operational performance.
Excellent verbal and written communication skills.
Commitment to exceptional customer service and empathy for families.
Responsibilities
Lead daily operations of multiple funeral home locations within a designated area.
Ensure all locations meet operational standards and provide exceptional service.
Manage and mentor funeral home staff, ensuring compliance with policies and regulations.
Act as primary liaison for corporate leadership, executing directives at each location.
Mentor new funeral directors, providing guidance on best practices and professional development.
Implement key corporate initiatives across assigned locations to improve service quality and efficiency.
Monitor financial performance and develop strategies to increase revenue.
Benefits
Opportunity for professional development and mentorship.
Engagement in community events to strengthen relationships.
Supportive work environment focused on compassionate care.
Flexibility in work hours to meet community needs.
Full Job Description
Position Summary:
The Senior Funeral Home Manager plays a key leadership role within Heritage Family, overseeing multiple locations within a designated cluster/area while ensuring adherence to company values, mission, and vision. This position is responsible for managing daily operations, mentoring new funeral directors, and ensuring the highest level of service to the families served. The Senior Funeral Home Manager will also serve as a liaison between their assigned locations and corporate leadership, providing support and ensuring that strategic initiatives are effectively implemented across all assigned locations.
Essential Duties and Responsibilities:
Leadership and Oversight of Funeral Home Operations:
Lead and oversee the daily operations of multiple funeral home locations within a designated area or cluster.
Ensure that all locations meet and exceed operational standards, providing exceptional service to families while maintaining the company's reputation for excellence.
Manage and mentor funeral home staff, including funeral directors, counselors, and administrative staff, ensuring compliance with company policies, local laws, and industry regulations.
Act as the primary point of contact for corporate leadership, ensuring that all directives and initiatives are communicated and executed at each location.
Mentorship and Development of Funeral Directors
Serve as a mentor to new funeral directors, offering guidance on best practices, professional development, and personal growth within the industry.
Provide support and hands-on training to new funeral directors, helping them master all aspects of funeral service operations, family interactions, and regulatory compliance.
Facilitate continuous learning and improvement through regular training sessions, role-playing exercises, and performance evaluations.
Strategic Initiative Implementation
Take ownership of key corporate initiatives and ensure they are successfully rolled out across all assigned locations.
Develop and implement strategies to improve service quality, operational efficiency, and financial performance across multiple funeral homes.
Collaborate with regional and corporate leadership to create a roadmap for operational success, ensuring that all departments align with company goals.
Embodying the Mission and Vision of Heritage Family
Lead by example, demonstrating and instilling the company's core values of compassionate care, community commitment, personalized services, and professional excellence.
Ensure that every location reflects Heritage Family's commitment to honoring the deceased, serving families with compassion, and providing top-quality funeral services.
Cultivate strong relationships within the community and represent the company in civic and professional organizations, enhancing the funeral home's presence and reputation.
Financial and Operational Accountability
Monitor the financial performance of all assigned locations, ensuring profitability and adherence to budgetary guidelines.
Implement and monitor financial controls, including accounts receivable, labor costs, and sales targets.
Develop and execute strategies to increase revenue, including pre-need sales, upselling services, and memorialization options.
Scope of Responsibility:
Manage assigned projects as directed by the Regional Director of Operations or Vice President of Operations.
Skills and Qualifications
Education: State licensure as a Funeral Director is required. Bachelor's degree in Business Management or a related field is preferred.
Experience: Minimum of 7-10 years of experience as a licensed Funeral Director with at least 3 years in a senior leadership role. Experience overseeing multiple locations is highly desirable.
Leadership Skills: Demonstrated ability to lead and manage teams across various locations. Proven mentorship experience and a passion for developing talent.
Strategic Thinking: Ability to implement strategic initiatives, improve operational processes, and align with overall company goals.
Communication Skills: Excellent verbal and written communication skills with the ability to convey ideas and directives clearly.
Financial Acumen: Strong understanding of financial management, budgeting, and operational performance.
Customer Service: A deep commitment to delivering exceptional customer service and fostering a culture of empathy and support for families.
Willingness and availability to work evenings and weekends and holidays.
Must successfully pass a background check and possess a valid driver's license with a clean driving record. Must maintain insurability under company vehicle use policies
Key Competencies:
Leadership & Mentorship: Ability to guide, support, and inspire funeral home staff, fostering professional development and a high standard of service.
Operational Excellence: Skilled in overseeing day-to-day operations while ensuring the smooth implementation of strategic initiatives.
Community Engagement: Actively participates in community events and organizations to strengthen the funeral home's presence and relationships.
Results-Oriented: Focused on achieving operational and financial goals, ensuring long-term success for assigned locations.
Work Environment and Physical Requirements:
The position requires the ability to travel between multiple funeral home locations as needed.
The Senior Funeral Home Manager must be adaptable to changing priorities and environments, maintaining a professional demeanor at all times.
Flexibility to work extended hours, including evenings and weekends to meet the needs of the community and the company.
Physical Requirements: Must be able to sit, stand, and walk intermittently, lift up to 75 pounds, and perform repetitive hand and foot actions. Adequate hearing and visual acuity are necessary for effective communication and decision-making.
