Year Round
Position Title: Senior Food & Beverage Manager
Business Unit or Department: Food & Beverage
Reports to: F & B Director
Classification: Exempt - Salary
# of Direct Reports: 1-6
# of Indirect Reports: 15-50
Wage Range: $85,000 - $95,000, bonus eligible
Crystal Mountain is the Pacific North Wests premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the worlds most aspirational brands.
A career with Crystal Mountain is more than what you do today; its being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.
We are here to shape the future of mountain adventure.
We Embrace Empowerment
We Honor Authenticity
We Cultivate Collaboration
We Prioritize Purpose
POSITION SUMMARY
Crystal Mountain is seeking an experienced, results-driven Senior Food & Beverage Manager to lead daily operations and support the continued development of our diverse food and beverage program.
Reporting to the Director of Food & Beverage, this position plays a critical role in executing the department's annual operating plan, managing financial performance, developing management teams, and ensuring operational excellence across multiple dining venues.
The ideal candidate is a proactive hospitality leader who combines strong business acumen with a hands-on approach to operations, employee development, and exceptional guest experiences.
ESSENTIAL DUTIES
- Oversee daily operations across multiple food and beverage venues, ensuring consistency in food quality, service, cleanliness, safety, and guest experience.
- Conduct daily venue walkthroughs to evaluate operational standards, employee presentation, equipment functionality, and overall readiness.
- Identify operational challenges, implement corrective actions, and ensure timely follow-through.
- Support execution of the department's annual operating plan and strategic initiatives.
- Manage operational financial performance, including revenue, labor, cost of goods, inventory, purchasing, and controllable expenses.
- Monitor budgets, forecasts, financial reports, and key performance indicators.
- Identify opportunities to improve profitability, productivity, and operational efficiency.
- Hold venue management teams accountable for established financial objectives.
- Lead, coach, and develop managers, supervisors, and frontline employees.
- Oversee staffing, scheduling, recruitment, onboarding, training, and performance management.
- Foster a positive, accountable, and collaborative workplace culture.
- Ensure compliance with company policies, employment regulations, and safety standards.
- Maintain consistent communication with the Director of Food & Beverage, venue leadership, Culinary, and supporting departments.
- Provide regular operational and financial updates, including challenges, corrective actions, and recommendations.
- Develop proposals for improvements to service standards, operating procedures, revenue opportunities, and overall program performance.
- Support implementation of approved initiatives and measure their effectiveness.
- Support the development of program initiatives alongside the F&B leadership team.
- Manage and support the execution of Catering events and activities seasonally within your scope of operations.
- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
- Assist in the preparation of annual budgets and scheduling expenditures.
- Respond efficiently to customer questions and complaints.
- Work closely with Purchasing Manager to ensure product delivery and par levels.
- Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CM brand.
- Attend all staff meetings as required, including managing regular meetings with staff.
- Event supervision 6 requiring the ability to communicate in stressful situations, active listening, and problem solving.
- Provide guidance and structure, for setting-up events including but not limited to how to clean and set dishware, glassware, silverware, linens, upright pipes, crossbar pipes, drapes, napkins (folded), audio, lighting, any other request approved and outlined within the banquet event order (BEO).
- Provide guidance and structure on how to serve food and beverages including alcohol within the standards set at Crystal Mountain and the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
- Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
- 5+ years of progressive food and beverage management experience, preferably in high-volume, multi-unit, resort, or hospitality operations.
- Demonstrated experience leading managers and developing high-performing teams.
- Strong financial management skills, including budgeting, forecasting, labor management, and cost controls.
- Comprehensive knowledge of food and beverage operations, guest service, food safety, and regulatory compliance.
- Excellent communication, organizational, analytical, and problem-solving skills.
- Proficiency with POS systems, inventory management platforms, and Microsoft Office applications.
- Ability to work a flexible schedule, including weekends, holidays, and peak resort operating periods.
- Required valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)
- Required valid Washington Food Worker Card (Health & Food Safety)
- Ability to ski/snowboard at an intermediate skill level required.
EDUCATION & EXPERIENCE
- High School diploma, G.E.D., or equivalent
- 2-year or Associates degree of any related field.
- Preferred: Bachelors degree in Hospitality Management, Business Administration, or a related field; experience in resort or destination hospitality operations.
SUCCESS LOOKS LIKE
The successful Senior Food & Beverage Manager will deliver consistent operational standards, achieve financial objectives, develop strong management teams, and proactively identify opportunities to enhance Crystal Mountains food and beverage program.
This leader will demonstrate ownership, accountability, sound judgment, and the ability to translate departmental strategy into measurable results.
WORK ENVIRONMENT
This position requires an active leadership presence across multiple resort venues in a dynamic mountain environment. Flexibility, adaptability, and the ability to respond effectively to seasonal business demands are essential.
TRAVEL REQUIREMENTS
PHYSICAL REQUIREMENTS
The physical demands des
