The Opportunity
- This position is remote
- Territory: Honolulu, Hawaii and Oahu, Hawaii
- This position is remote.
- Travel up to 50%
- Must have a Valid Driver27s License.
We27re hiring a Senior Field Service Engineer within our Diagnostics Division for a fieldbased, remote role supporting Honolulu and Oahu, Hawaii. The incumbent may reside anywhere within the territory.
In this role, you will serve as a seniorlevel technical expert supporting advanced diagnostic instrumentation and complex systems, including laboratory automation. The position requires strong, independent problemsolving skills, deep technical expertise, and the ability to build trusted relationships with customers in a fastpaced field environment.
As a trusted advisor and escalation resource, the Senior Field Service Engineer ensures optimal instrument performance, regulatory compliance, and high levels of customer satisfaction while representing the organization at the highest technical level.
What You27ll Work On
- Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime.
- Perform advanced troubleshooting of hardware, software, and systemlevel issues; independently resolve complex service challenges.
- Serve as a technical escalation point for critical customer issues and complex service situations.
- Build and maintain strong customer relationships through proactive communication and expert technical guidance.
- Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements.
- Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.
- Accurately document service activities, resolutions, and compliancerelated records.
- Collaborate crossfunctionally with Sales, Applications, Technical Support, and Engineering teams to support customer success.
- Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.
- Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.
- Maintain required certifications and complete ongoing technical training.
Required Qualifications:
- Bachelor27s degree or equivalent relevant experience required.
- Minimum 5 years of experience as a Field Service Engineer.
- Ability to travel locally up to 95% and longdistance up to 25%.
Preferred Qualifications:
- Bachelor's degree in biomedical engineering, Electrical Engineering, Mechanical Engineering, or Medical Technology.
- Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment.
Additional Skills
- Demonstrated troubleshooting and problemsolving capability with laboratory instrumentation, including automation.
- Ability to work effectively both independently and in teambased service environments.
- Proficiency with Microsoft Word, Excel, PowerPoint, internetbased tools, VPN, and remote troubleshooting systems.
- Effective verbal and written communication skills in customerfacing technical environments.
- Demonstrated interpersonal skills supporting professional customer and crossfunctional interactions.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
The base pay for this position is
$31.75 63.55/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:CRLB Core Lab
LOCATION:United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Yes, 50 % of the Time
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Exposure to temperatures below 60 degrees Fahrenheit/16 degrees Celsius or above 85 degrees Fahrenheit/28 degrees Celsius on a regular basis, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis
