Senior Field Service Engineer, Aviation - Northeast

We will be accepting applications through November 23, 2026 or until filled.

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Senior Field Support Engineer, Aviation-Northeast

Deliver high-quality technical support and help keep aviation customers connected.

At Gogo, technical support helps ensure the performance of aviation satellite communications and inflight connectivity systems. Our field service team supports customers and dealers through troubleshooting, training, and continuous improvement.

As our Senior Field Support Engineer, you’ll deliver high-quality technical support, troubleshooting, and customer service for aviation satellite communications and inflight connectivity systems. You’ll support post-installation issues, provide onsite and remote technical assistance, train customers and dealers, and work closely with customer support, engineering, sales, and other cross-functional teams to help ensure product performance, customer satisfaction, and continuous improvement.

**Candidates must be located or willing to relocate in close proximity to Teterboro Airport for on-wing support multiple days per week at OEM facilities**

If you’re a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment—and you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset—we’d love to meet you. Come on board the Gogo Field Service team!

What You’ll Do

Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance

Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility

Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes

Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support

Document root cause findings, support testing and validation activities, and contribute to process and product support improvements

Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards

Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events.

What You’ll Bring

Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training

5+ years of experience in the aviation industry

Deep understanding of networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologies

Hands-on experience with IP-based systems, including routers, switches, and telephony networks

Thorough knowledge of VHF communication systems and data transmission over VHF mediums

Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems

Ability to read and interpret installation manuals, wiring diagrams, and technical schematics

Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities

Aptitude for maintaining confidentiality and handling sensitive customer information with discretion

Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training

This is a safety-sensitive position. Position is subject to a pre-employment drug test and subsequent random drug testing

Even Better If You Have

You don’t need to check every box below. If you bring experience in some of these areas, we’d especially like to hear from you:

4+ years of product support experience in satcom, aviation connectivity, telecommunications, internet services, or a related technical discipline

Previous experience in a field service role supporting aviation connectivity or satellite communications solutions

FAA Airframe & Powerplant (A&P) certification, EASA Aircraft Maintenance License, Cisco CCNA, Network+, or similar technical certification

Proven problem-solving, analytical, and decision-making skills in technical support environments

Ability to work independently, unsupervised, and effectively in remote locations

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and familiarity with CRM or case management tools such as Salesforce

Experience with RF or network diagnostic equipment and troubleshooting satellite-based connectivity systems

Demonstrated ability to adapt quickly, build effective working relationships, and contribute to continuous improvement in a dynamic aviation environment

Base Pay:

0.00 - 0.00

Target Annual Short-Term Incentive:

Not Eligible

Eligible for Incentive Stock Program:

No

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information atwww.gogoair.com/careers.

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