Bachelor's degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or related field preferred
HT or HTL certification strongly preferred
5+ years of experience in histology, pathology, or technical support
Strong understanding of histology workflows and laboratory equipment
Demonstrated experience in customer training and support
Excellent troubleshooting and problem-solving skills
Strong communication skills for diverse audiences
Responsibilities
Serve as a senior technical resource for customers using SectionStar™ and TrimStar Pro™ systems
Support implementation and ongoing use of Clarapath products at customer sites
Conduct product demonstrations and provide comprehensive training
Develop relationships with laboratory personnel and stakeholders
Provide advanced troubleshooting and application support for complex issues
Evaluate customer workflows and recommend best practices
Collaborate with internal teams to resolve technical issues
Benefits
Competitive salary & equity opportunities
Medical, dental & vision insurance
Employer-paid life & disability insurance
401(k) with company contributions
Generous PTO & paid holidays
Daily catered lunch
Commuter benefits
Employee wellness & assistance programs
Career growth & development opportunities
Collaborative and innovative work environment
Full Job Description
JOB TITLE: Senior Field Application Specialist
LOCATION: Hawthorne, NY (on-site) + travel required (continental United States)
TYPE: Full time, regular
COMPENSATION:$120,000 - $145,000/yr
Role Summary:
The Senior Field Application Specialist will play a critical role in supporting the successful adoption, implementation, and ongoing use of Clarapath's SectionStar™ and TrimStar Pro™ systems. Working closely with customers and internal Engineering, Research & Development, Product, and Service teams, this individual will provide advanced application support, conduct product demonstrations and training, troubleshoot complex workflow and technical issues, and ensure customers are able to successfully integrate Clarapath's technology into their laboratory environments. We are seeking a proactive, highly skilled, and customer-focused professional who thrives in a fast-paced environment, communicates effectively with diverse stakeholders, and is eager to apply their technical and histology expertise to help advance innovative technology within the pathology and laboratory industry.
Responsibilities:
Serve as a senior technical and applications resource for Clarapath customers utilizing SectionStar™ and TrimStar Pro™ systems
Support the implementation, installation, adoption, and ongoing use of Clarapath products at customer sites
Conduct product demonstrations and provide comprehensive customer training on system operation, workflows, best practices, and troubleshooting
Develop strong relationships with laboratory personnel, histotechnicians, pathologists, and other customer stakeholders
Provide advanced troubleshooting and application support for complex customer, workflow, and product-related issues
Evaluate customer workflows and recommend best practices to support successful integration and utilization of Clarapath technology
Collaborate with Engineering, R&D, Product, Manufacturing, and Service teams to investigate and resolve technical and application-related issues
Serve as a key voice of the customer by collecting and communicating feedback related to product performance, usability, workflow integration, and customer needs
Document customer interactions, technical issues, product observations, and resolutions accurately and thoroughly
Support product validation, testing, and evaluation activities as needed
Assist in the development and refinement of training materials, application guides, standard operating procedures, and other customer-facing documentation
Identify trends and recurring customer challenges and recommend opportunities for product and process improvements
Support pre-sales activities, including product demonstrations, technical discussions, and workflow consultations, as needed
Travel to customer sites, conferences, laboratories, and other locations as required
Represent Clarapath professionally and effectively when interacting with customers, partners, and industry professionals
Support additional field application and customer success activities as needed
Qualifications:
Bachelor's degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or a related scientific or technical discipline preferred
HT or HTL certification strongly preferred
5+ years of experience in histology, pathology, laboratory applications, field applications, technical support, or a related field
Strong understanding of histology workflows, including tissue processing, embedding, microtomy, sectioning, staining, and slide preparation
Experience working directly with laboratory equipment and troubleshooting technical or workflow-related issues
Demonstrated experience training and supporting customers or end users
Strong customer service and relationship-building skills
Excellent troubleshooting, analytical, and problem-solving abilities
Ability to communicate complex technical information clearly to audiences with varying levels of technical expertise
Strong written and verbal communication and presentation skills
Highly organized, detail-oriented, and able to manage multiple priorities independently
Comfortable working in a fast-paced and evolving environment
Ability and willingness to travel regularly based on customer and business needs
Prior experience as a Field Application Specialist, Applications Specialist, Clinical Application Specialist, or similar customer-facing technical role, a plus
Experience supporting laboratory automation, medical devices, pathology systems, or other advanced laboratory technologies, a plus
Experience working with automated tissue sectioning or histology equipment, a plus
Familiarity with product development and the process of communicating field feedback to engineering and product teams, a plus
Experience supporting product launches and customer implementations, a plus
Experience delivering technical presentations and product demonstrations, a plus
Familiarity with laboratory quality systems and regulated environments, a plus
Physical Requirements:
Ability to travel regularly to customer sites and other business locations
Ability to work in laboratory and clinical environments while following applicable safety requirements
Ability to operate and demonstrate technical equipment
Ability to stand for extended periods during customer training, demonstrations, and laboratory activities
Ability to occasionally lift and move equipment, supplies, and materials in accordance with applicable safety guidelines
Company Offers:
Competitive salary & equity opportunities
Medical, dental & vision insurance
Employer-paid life & disability insurance
401(k) with company contributions
HSA & FSA options
Generous PTO & paid holidays
Daily catered lunch
Commuter benefits
Employee wellness & assistance programs
Career growth & development opportunities
Collaborative, innovative, and mission-driven work environment
