Senior Facility ManagerWhat You'll DoAs the Senior Facility Manager, you will deliver best-in-class facility services for high-profile clients. You will execute with high-touch, hospitality-driven mindset, taking full ownership of end-to-end business operations and ensuring an exceptional client experience. You will drive seamless operations, proactively anticipate needs, and resolve challenges with urgency and precision. In close partnership with production, operations, and leadership, you will optimize service delivery, minimize disruptions, and consistently deliver results that strengthen client relationships and drive overall account success.
Operational Leadership- Provide strategic and operational oversight across a regional, multi-site portfolio, ensuring alignment to client objectives, contractual commitments, and ISS standards.
- Drive a standardized yet flexible service delivery model that supports diverse facility types and operational needs.
- Lead operational planning, workforce strategy, and resource optimization to achieve financial, operational, and service excellence outcomes.
- Identify and implement scalable process improvements, automation opportunities, and innovative service solutions.
- Own P&L performance, including budgeting, forecasting, cost control, and margin optimization.
- Manage facility resources, equipment, vendors, and service providers to ensure operational excellence.
- Ensure exceptional service delivery through in-person and remote oversight aligned with a safety-first culture.
Client & Stakeholder Management- Serve as a senior point of contact and strategic partner for client executives and key stakeholders.
- Influence and guide long-term facility strategy, aligning services with business growth and operational goals.
- Lead and facilitate executive business reviews (QBRs), presenting performance insights, risks, and recommendations.
- Strengthen client retention and growth through proactive engagement, value creation, and continuous service enhancement.
Client & Stakeholder Management- Build strong relationships with clients and key stakeholders. Serve as a senior escalation point and trusted advisor to executive-level client stakeholders.
- Translate client business priorities into operational strategies that enhance performance and experience.
- Identify opportunities to expand scope, improve outcomes, and increase overall account value.
- Increase customer loyalty through proactive communication and service excellence.
Project & Program Management- Own and manage full P&L responsibility across the assigned regional facilities, including budgeting, forecasting, and cost optimization.
- Drive financial performance while maintaining a strong focus on service quality and client satisfaction.
- Identify opportunities to shift operations from cost-center to value-driven solutions, including efficiencies and potential revenue generation.
- Implement and deliver ISS global and local standards, best practices, and innovative solutions.
- Collaborate with internal and external stakeholders to drive successful project outcomes.
Team Leadership & Continuous Improvement- Lead a layered organization of site leaders and functional managers, ensuring alignment, accountability, and performance.
- Build and sustain a high-performance culture focused on service excellence, collaboration, accountability, and continuous improvement.
- Share best practices and leverage innovation opportunities across the account.
- Support team development through coaching, development, and succession planning.
Compliance & Risk Management- Ensure compliance with all Health, Safety, and Environment (HSE), risk management, and quality standards across the assigned regional facilities.
- Ensure strict adherence to contractual, regulatory, and organizational compliance standards.
- Partner with HR and Legal on employee relations, labor considerations, and compliance matters.
- Maintain audit readiness and ensure adherence to contractual, regulatory, and company policies.
What You BringRequired Qualifications- Demonstrated experience with P&L ownership, financial planning, and cost optimization.
- Proven success in client relationship management at an executive level.
- Strong experience leading large teams and developing leadership pipelines.
- Advanced proficiency in Microsoft Office Suite and operational systems/tools.
- Exceptional strategic thinking, decision-making, and problem-solving skills.
Preferred Qualifications- Bachelor's Degree required; Master's Degree (MBA or related field) preferred.
- Experience in highly regulated environments (e.g., Pharma Manufacturing, Healthcare, Life Sciences).
- Background in transition management, account startups, or service transformations.
- Experience working within unionized environments or complex labor structures.
- Professional certifications (e.g., IFMA, FMP, CFM, PMP) are a plus.
Key Success Factorsü Lead with a strategic, enterprise mindset
ü Deliver measurable financial and operational performance improvements
ü Build trusted executive-level partnerships
ü Drive innovation and transformation across service delivery models
ü Develop future leaders and high-performing teams
ü Ensure compliance, risk mitigation, and operational excellence
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HSEQ ComplianceAll employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $160000 - $200000 . Final compensation will be determined based on experience and skills and may vary from the range listed above.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. 
