Responsibilities

As a Senior Facilities Manager with Hines, you will be responsible for oversight and overall facilities and financial management support for a large leased real estate portfolio of regional offices throughout the Americas. Responsibilities include, but are not limited to:

• Remotely manages facilities services through outsourced vendors and lease administration.

• Ensures outstanding levels of service to the client and prompt issue resolution.

• Develops and maintains approximately thirty annual budgets and monthly financial variance reporting.

• Manage contract requirements, including meeting or exceeding Key Performance Indicators

• Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion.

• Completes reporting and ensures it is accurate and timely.

• Coordinates engineering services as needed with the Hines Engineering team.

• Manages lease administration issues and creates and/or revises lease abstracts.

• Coordinates and resolves landlord, and project management construction issues.

Minimum Requirements include:

• Bachelor’s degree in business administration, management, finance, information technology or related field from an accredited institution.
• Five or more years of experience in facilities management, client services or a related field.
• Experience with distributed portfolios desired.
• Highly proficient with a range of information technology tools and platforms including Microsoft Office, especially Excel; and CMMS/work management applications
• Excellent communication, client service, and project management skills
• Analytical problem solver skilled in developing strategic process improvements to maximize resources, contain costs, optimize space, and enhance services.
• Strong leader and team builder with excellent training, presentation and relationship building skills.
• Manager skilled in collection and interpretation of data, recognizing trends and formulating recommendations that strive to improve efficiently of the client’s business model.
• Maintain organization and time management skills.
• Interacts with employees, visitors, client and business unit employees with pose and diplomacy.
• Possess a strong understanding of key facilities management industry related metrics and the inter-relationship with client Service Level Agreements and Key Performance Indicators. 
• Current driver’s license and ability to travel throughout the Americas as required (estimated one site visit per month)
• Detects emergency alarms, auditory and/or visual and maintains calm demeanor in emergency situations.
• Meets highest attendance and punctuality requirements.
• Operates personal computer, fax telephones and other office equipment.
• Walks up and down stairs for inspections and emergency procedure or implantation. 
• Compensation: $174,600 - $218,100 + Bonus