About the Role
The CBRE Facilities Senior Director - Americas serves as the senior facilities management leader and primary client contact for the delivery of integrated facilities management services across the Americas portfolio. The right leader will support over 3 staff, 250 sites and 35M+ SqFt
This role translates client strategy into disciplined regional execution and is accountable for financial management, operational performance, staffing, talent development, risk management, change implementation, and client engagement. Success requires visible leadership, sound judgment, strong financial and commercial acumen, timely decision-making, and consistent follow-through.
What You'll Do
• Serve as the primary senior facilities management contact for the Americas client leadership team and maintain a structured engagement model with clear decisions, owners, deliverables, and follow-up actions.
• Direct the delivery of facilities management services across multiple markets, properties, and management disciplines while translating strategic priorities into measurable regional operating plans.
• Establish consistent governance routines, decision rights, escalation paths, performance expectations, and accountability across the Americas organization.
• Anticipate client concerns and emerging operational, financial, staffing, compliance, and relationship risks; communicate material issues early with facts, options, recommendations, and proposed next steps.
• Own regional financial performance, including budgets, forecasts, accruals, variances, purchase commitments, operating expenses, capital planning, and financial risk management.
• Conduct quarterly forward-looking reviews of anticipated spend, unresolved accruals, planned projects, forecast changes, and material anomalies.
• Lead monthly budget-versus-actual reviews in which Regional Facilities Managers explain performance, identify variance drivers, and present corrective actions.
• Develop the financial and commercial acumen of Regional Facilities Managers so they can confidently explain performance to CBRE and client stakeholders.
• Review emergency, additional, and unplanned project requests before client or Business Operations consideration and ensure expenditures are properly categorized, justified, and governed.
• Partner with Finance, Business Operations, Procurement, Project Management, Human Resources, Legal, and other functions to resolve complex issues and improve business performance.
• Maintain active oversight of regional headcount, vacancies, contingent labor, recruitment activity, organizational changes, and staffing risks.
• Ensure headcount requests include a documented business need, financial impact, role requirements, approval status, and recruiting plan.
• Oversee the selection, hiring, onboarding, integration, development, succession planning, and retention of employees and leaders.
• Provide formal supervision, direction, coaching, and development; establish specific, measurable, and time-bound expectations for direct reports.
• Conduct substantive performance discussions addressing results, behaviors, leadership responsibilities, development needs, and follow-through.
• Provide feedback promptly and directly, document significant expectations and commitments, and engage Human Resources when coaching, performance management, or corrective action is required.
• Hold leaders accountable consistently while maintaining professionalism, fairness, confidentiality, and respect.
• Create opportunities for Regional Facilities Managers to strengthen financial, operational, client-facing, presentation, and people-leadership capabilities.
• Develop and execute communication plans for changes affecting employees, leaders, clients, processes, systems, or service delivery.
• Ensure significant communications explain what is changing, why it is changing, who is affected, what action is required, and where questions should be directed.
• Coordinate sensitive communications and decisions with the appropriate Human Resources, Legal, Finance, Business Operations, Communications, compliance, and client stakeholders.
• Make timely decisions within delegated authority and establish clear escalation thresholds for financial exposure, safety, compliance, employee relations, client impact, and service interruption.
• Monitor high-priority actions and corrective plans through closure, with accountable owners, target dates, status reporting, and completion evidence.
• Ensure facilities management activities comply with contractual requirements, CBRE policies, client standards, safety requirements, and applicable regulations.
• Review material incidents and recurring operational issues to identify root causes, implement corrective actions, and prevent recurrence.
• Use operational, financial, staffing, client, and service data to identify trends, standardize successful practices, and sustain continuous improvement.
• Lead by example and model behaviors consistent with CBRE RISE values.
Key Measures of Success
• Achievement of contractual service levels and agreed client priorities.
• Accuracy and timeliness of budgets, forecasts, accruals, variance commentary, and financial action plans.
• Completion and effectiveness of regional financial and operational governance reviews.
• Timely closure of material action items, incident actions, and corrective plans.
• Quality, consistency, and timeliness of client communication, decision-making, and escalation.
• Demonstrated improvement in Regional Facilities Manager financial, operational, client-facing, and leadership capability.
• Effective governance of headcount, vacancies, recruitment, onboarding, succession planning, and retention.
• Consistent operating standards, management routines, and accountability across the Americas.
• Timely identification and mitigation of operational, employee, financial, contractual, safety, and compliance risks.
• Completion of meaningful performance discussions, development plans, and documented follow-up.
• Sustained improvement based on audits, reviews, incidents, financial results, service performance, and client feedback.
What You'll Need
• Bachelor's Degree preferred with 12-15 years of relevant facilities management, operations, or related leadership experience. In lieu of a degree, a combination of experience and education will be considered.
• Significant experience leading geographically dispersed teams and managing leaders of leaders.
• Experience in staffing, selection, onboarding, training, development, coaching, mentoring, performance management, succession planning, rewarding performance, and retention.
• Strong financial and commercial acumen, including budgeting, forecasting, accruals, variance analysis, operating expenses, capital planning, and contract services.
• Experience working directly with senior clients and navigating complex stakeholder environments.
• Ability to exchange sensitive, complicated, and difficult information, convey performance expectations, address conflict, and handle problems professionally.
• Demonstrated judgment in escalation, risk management, compliance, employee relations, and cross-functional decision-making.
• Ability to translate strategy into operating plans, measurable expectations, governance routines, and accountable execution.
• Leadership skills to motivate teams to achieve broad operational and financial targets across multiple disciplines.
• Advanced proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and related reporting tools.
• Ability to interpret operational and financial data and convert it into clear executive-level recommendations.
• Expert organizational skills, attention to detail, consistent follow-through, and an inquisitive continuous-improvement mindset.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimers
Applicants must be currently authorized to work in the USA without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $200,000.00 annually and the maximum salary for the position is $225,00.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
• Benefits for Full-Time Employees
• Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance
• 401(k) Plan
• Paid time off, parental leave, and holidays are available as established by Company policy
