Senior Events Specialist

We are seeking a highly motivated and detail-oriented SeniorEvents Specialist to join our team as a full-time employee. This person's primary role will be to provide comprehensive operational and logistical support for our annual user conferences, Pantheon.

Reporting to the Events Manager, the Senior Events Specialist will be a critical player in ensuring the flawless execution of key operational pillars, from managing our PantheonSponsorship program to overseeing our internal booth strategy and experience. The ideal candidate will be an organized, customer-focused, and proactive professional with proven expertise in large-scale event logistics and technology. The Senior Events Specialist will also own the strategy, design, and execution of the Pantheon expo halls, delivering a high-impact, revenue-driving, and engaging experience at scale.

This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure.

We will consider remote candidates

What you'll do:

The Senior Events Specialist will take ownership of several critical execution areas for the Pantheon conference:

Sponsorship Program Management

• Collaborate with the Business Development team to develop and refine the sponsorship prospectus for Pantheon
• Support the Business Development team in the active selling of sponsorship packages and booths
• Partner with the expo hall production team on booth design, layout, and logistics
• Own the sponsor-facing website experience, including managing sponsorship SKUs and all related web updates
• Track and manage sponsorship revenue, ensuring accurate and up-to-date financial reporting
• Serve as the primary liaison between sponsors/partners and the organization, responding to inquiries and resolving issues in a timely manner
• Manage the planning and execution of large-scale sponsored events
• Act as the on-site point of contact for all sponsor needs during events

Internal Booth Strategy

• Partner with the Audience Lead team to define and capture booth requirements for Pantheon, ensuring the booth design supports ServiceTitan's ROI goals.
• Work with internal Customer Programs teams to identify their specific booth needs and objectives for Pantheon
• Coordinate with Customer Success to define requirements for the Solution Center presence at Pantheon

Expo Hall Strategy & Experience

• Own the development of the overall expo floor strategy and layout (100,000+ sq ft), including booth placements, traffic flow, premium zones, and sponsor positioning, in partnership with leadership and cross-functional teams
• Design and curate a dynamic expo experience that extends beyond booths, incorporating lounges, activations, stages, and networking spaces to enhance attendee engagement
• Lead the vision and execution of the turnkey booth program, defining design standards and ensuring a cohesive, elevated sponsor experience
• Serve as the primary owner of the exhibit house relationship, managing all aspects of production, fabrication, and execution from planning through on-site delivery
• Partner closely with the internal creative team to translate strategic goals into clear creative direction and bring the expo vision to life
• Act as the central point of contact between internal stakeholders, sponsors, and vendors, ensuring seamless coordination throughout planning and execution
• Oversee on-site expo operations, including move-in/move-out, booth setup coordination, and real-time issue resolution
• Ensure sponsor compliance with all booth specifications, deadlines, and operational requirements, maintaining a high standard of quality across the expo hall
• Contribute to additional Pantheon workstreams and special projects as needed, operating as a flexible, high-impact team member supporting overall event execution beyond core ownership areas

What you'll bring:

• Experience: 5-7 years of direct experience in event management, specifically working on large-scale user conferences of 5,000+ attendees.
• Platform Expertise: Required proficiency and hands-on experience with Cvent (including website builder, registration logic, and reporting).
• Financial & Procurement Acumen: Proven ability to manage a high volume of vendor invoices, track expenses, and navigate corporate procurement processes accurately.
• Soft Skills: Collaborative team-player with a strong customer-service mindset and high energy.
• Communication: Exceptional written communication skills, capable of managing external sponsor expectations and internal employee queries.
• Attention to Detail: Meticulous attention to detail and a disciplined approach to managing multiple, complex tasks simultaneously.
• Comfortable Operating: Self-motivated and confident in taking ownership of responsibilities within a fast-paced environment.
• Flexibility: Willingness to travel to and provide comprehensive on-site support for Pantheon
• Hands-on experience: Working with exhibit houses and managing large-scale expo floor builds, including booth design coordination and on-site execution

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.