Job Summary
The Senior ERP Analyst examines and assesses user-driven business requirements to support the development and implementation of optimal Enterprise Resource Planning (ERP) application configurations. This role designs innovative business solutions within ERP application capabilities while undertaking project management responsibilities. The analyst identifies and resolves complex business challenges across diverse ERP applications and develops scopes of work for modifications and enhancements. Regular in-person attendance is an essential job function, and employment is subject to applicable personnel policies.
Key Responsibilities
• Conduct in-depth research, analysis, design, testing, integration, maintenance, support, and troubleshooting of ERP applications to meet business requirements.
• Evaluate business needs and provide comprehensive technical recommendations, services, and solutions.
• Design business solutions within the framework of ERP applications, business requirements, policies, and resource constraints.
• Independently identify and address complex business issues across various ERP applications and modules, recommending efficient solutions and business process modifications.
• Lead and contribute to project management activities, including project plan development, status tracking, and team coordination.
• Develop detailed scopes of work for ERP application modifications and enhancements.
• Identify opportunities to improve system and service management and planning through requirements development and analysis.
• Elicit requirements, prepare effective requirement specifications, track requirement status, and validate gathered requirements.
• Manage changes to baseline requirements through established change control processes and tools.
• Create technical and end-user software and system documentation, including user guides, testing guides, and job aids.
• Support day-to-day business processes involving ERP applications, troubleshoot issues, and recommend procedural improvements while understanding business implications.
• Coordinate with internal service providers and end users to ensure technical compatibility and user satisfaction.
• Work directly with third-party vendors to coordinate release upgrades, resolve system failures, and define specifications for new application features.
• Assist with quality assurance testing of software, system patches, and updates, and recommend and implement process optimization initiatives.
• Lead or participate in meetings to solve business problems and communicate how ERP applications align with business requirements.
• Develop expertise across multiple ERP applications and modules to support diverse business needs.
• Serve as an ERP subject matter expert, providing guidance on system configuration and business process impacts at all organizational levels.
• Facilitate discussions between departmental representatives to identify best practices and cost-effective solutions.
• Recommend appropriate solutions using standard IT systems or commercial off-the-shelf applications in accordance with applicable technical standards.
• Lead and coordinate the activities of others during problem-solving and development activities as needed.
• Provide cross-functional support as required.
• Perform other duties as assigned.
Required Qualifications
• High school diploma or equivalent.
• 7 years of experience supporting Oracle JD Edwards, Kronos/UKG, ServiceNow, or other ERP applications, including support for at least 3 major modules or ERP applications.
• 3 years of experience in the public sector.
• Advanced knowledge of ERP applications and their associated business processes.
• Proficiency in project management, facilitation, and change management processes.
• Strong troubleshooting skills and experience supporting day-to-day end-user and system issues with excellent customer service.
• Effective verbal and written communication skills, including the ability to translate user requirements into technical and non-technical language.
• Strong critical-thinking and analytical skills, with the ability to solve complex problems independently and facilitate productive discussions with users.
• Ability to handle challenging situations diplomatically and engage personnel at all organizational levels to understand and discuss business processes and solutions.
• Ability to multitask and prioritize multiple tasks and projects concurrently.
• Self-starter with leadership skills and the ability to work independently or collaboratively with minimal supervision.
• Ability to plan, organize, and execute small- to medium-sized projects.
• Ability to write specifications for report design and application modifications and act as a liaison between functional users and developers.
• Proficiency in using ERP application report writers.
• Ability to troubleshoot and support issues across cross-functional ERP systems and modules.
• Ability to analyze and understand written documentation related to business needs.
• Willingness to adopt and apply new technologies, platforms, and business processes.
• Ability to anticipate and lead organizational changes and collaborate with a diverse, highly technical workforce.
• Ability to maintain regular and punctual attendance.
• An associate's degree in a related field may substitute for 1 year of the required experience.
• A bachelor's degree in a related field may substitute for 2 years of the required experience.
Preferred Qualifications
• Bachelor's degree in Finance, Budget, Accounting, Business Administration, Computer Science, Information Systems Management, or a related field.
• Experience with reporting and analytics tools such as ReportsNow, Excel, Microsoft BI, User Productivity Kit, BI Publisher, or other business intelligence tools.
Certifications
• Must possess and maintain a valid driver's license.
• Must possess PMI Certified Associate in Project Management (CAPM), Agile training, ADKAR change management training, or equivalent training/certifications, or obtain the required qualification within 6 months of employment.
