Senior Enterprise Presales Engineer

IGEL Technology GmbH

$120K — $145K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in presales engineering or related field
  • Strong understanding of IT and Operational Technology (OT) environments
  • Demonstrated ability to engage technical and non-technical stakeholders
  • Experience with secure endpoint solutions and their implementations
  • Proficiency in using helpdesk software for customer case management

Responsibilities

  • Collaborate with sales teams throughout the customer engagement lifecycle
  • Track and manage customer cases using helpdesk tools
  • Support customers in evaluating secure endpoint solutions
  • Guide customers from discovery to post-sales implementation
  • Facilitate technical discussions to address customer needs
  • Engage with internal teams to move sales opportunities towards closure

Benefits

  • Flexible remote working environment
  • Opportunity to work with cutting-edge technology
  • Career development and training programs
  • Collaborative team culture
  • Exposure to diverse industries and customer needs
Full Job Description
Position: Senior Enterprise Presales Engineer
Location: US-Remote
THE ROLE:
This position requires daily customer, business partner and internal team interaction. Together with the regional sales team you will be engaged in a customer's journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. The role will support customers across traditional IT and Operational Technology (OT) environments, helping them evaluate and implement secure endpoint solutions that address the unique security, connectivity, and availability requirements of distributed and industrial systems.

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